• Manages project timelines and tasks related to building and apartment inspections within the public housing assessment system (PHAS) pillar.• Cleans and transforms data utilizing Jupyter notebook, Pandas, Python, Excel.• Analyzes data utilizing Python, Excel, pivot tables.• Extracts data utilizing from scratch SQL queries.• Creates customized reports utilizing SQL.• Visualizes data utilizing Tableau and presents to key stakeholders including VPs and COO• Creates SOP documents in collaboration with key stakeholders.• Composes RFPs (requests for proposals) in conjunction with the deputy director, legal, and procurement departments to secure additional support through vendor contracts. • Daily monitoring of operations dashboards.• Manages BRD documents for system updates and enhancements. • Ad hoc quantitative data analysis of small and large-scale data to support operations as needed• Creates training materials such as slide decks utilizing PowerPoint to present new and existing procedures to staff.• Creating reports, collecting data, and monitoring dashboards utilizing Maximo

• Daily facilitation, management, and implementation of needs required to fulfill the operations of a wealth management office specializing in pensions, 401(k), 403(b),529, fixed annuities, indexed annuities, life insurance, defined benefit plans, section 79, PSP, group health, mutual funds, managed and non-managed investment accounts.• Audited data for accuracy.• Utilized Excel to process and analyze data.• Utilized Tableau to create visualizations for illustrative comparison.• Gathered, received, compiled, transformed, and processed requests for insurance and investment related work items including but not limited to illustrations, quotes, comparisons, analysis, applications, benefits analysis, risk tolerance, projections, document evaluation, conflict identification and resolution.• Responsible for new account set up as well as maintenance and adjustments to existing contracts.• Migrated entire portfolio of client files from legacy database to redtail CRM. • Office IT including software installation, software troubleshooting, training, hardware troubleshooting, hardware upgrades, firewalls, networking, VPN, static IP, technical set up, spreadsheets, CRM, database management, automation, website maintenance, newsletter and publications support.

• Calculated grant award funding by utilizing analysis of funds received from alternate sources such as insurance against contractors rebuild itemization reports. • Created the amendment workflow process, calculated amendments, trained others on the amendment process.• Audited, reviewed, and corrected work completed by grant calculation team members. Served as a daily liaison between DCA Housing Policy, DCA compliance, Gilbane/CBI-Shaw project engineers and project managers, and housing center managers to assure proper calculation, workflow, implementation, and allocation of grant funds.• Created the process to calculate and analyze LLRP twin award calculations along with LLRP lead; required knowledge of multiple programs and grant compliance as well as complex line by line, room by room analysis. • Demonstrated impeccable accounting, quantitative math skills, and data documentation. • Auditing of applicant, contractor, and housing advisor submitted documents to assure accuracy and grant compliance for state and federal funding.• Worked daily with government databases including FEMA and SBA.

• Second tier escalation for technical support issues related to hardware /software issues, network issues, product quality, service, installation, etc. • Troubleshooting, including hardware, software, and networking related issues causing phone service interruptions or poor quality of phone/fax service.• Demonstrated high level of hardware, software, VOIP, telephony, wired and wireless networking knowledge as well as excellent customer service skills.• Subject matter expert (SME) for customer service, retention, and technical support departments. • Consistently high levels of quality service needed to be maintained as calls were frequently recorded and reviewed for technical proficiency, call handling metrics (such as hold and wait time), as well as specified customer service protocol and guidelines