• Helps clients search for homes by using select criteria.• Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms.• Determining clients' needs and financials abilities to propose solutions that suit them.• Performing comparative market analysis to estimate properties' value• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing• Display and market real property to possible buyers• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc.)• Cooperate with appraisers, escrow companies, lenders and home inspectors• Promote sales through advertisements, open houses and listing services• Remain knowledgeable about real estate markets and best practices• Recruit local agents to join brokerage• Utilize CRM daily (Follow Up Boss, Chime)

• Helps clients search for homes by using select criteria.• Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms.• Determining clients' needs and financials abilities to propose solutions that suit them.• Performing comparative market analysis to estimate properties' value• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing• Display and market real property to possible buyers• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc.)• Cooperate with appraisers, escrow companies, lenders and home inspectors• Promote sales through advertisements, open houses and listing services• Remain knowledgeable about real estate markets and best practices• Recruit local agents to join brokerage• Utilize CRM daily (Follow Up Boss)

Fairway Independent Mortgage Corporation NMLS#2289, Charlene Jeanette Becker NMLS#2214974, Equal Housing Opportunity, http://bit.ly/FIMCDisclosures, Privacy Policy: http://bit.ly/2g01CpL, Terms of Use: http://bit.ly/2eKJwMj, NMLS Consumer Access: www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/2289Fairway Independent Mortgage Corporation cannot guarantee your privacy or security when writing detailed personal information on public social media sites such as this one. Please contact our customer service line directly at 1-877-699-0353 to discuss any personal details or concerns you may have. Please be advised Fairway cannot guarantee your privacy or security when accessing third-party links.Complaints may be directed to: 1-877-699-0353 or email us: customerservice@fairwaymc.com

• Daily use of Microsoft GP • Creates and delivers timely and accurate customer quotations• Processes customer orders/changes/returns in accordance with policies• High task management and information management• Provides timely and accurate information to customers regarding order status.• Prepare and validate customer quotes & orders for both custom and standard products• Opens customer accounts and maintains customer records by updating account information• Work with customers and AR to acquire credit information for application processing and establish credit line for customer accounts• Gather and compile reports and analysis of sales, returns, discounts & allowances• Handle incoming calls for orders/inquiries• Resolve complaints and order issues – follow through on challenges with delivering on time in full deliveries based on outstanding orders• Work with External and Internal stakeholders to include procurement, accounting(credits/debits), shipping, project managers etc.• Update and help maintain correct pricing/price lists• Monitors production schedule working closely with Master Scheduler and Procurement. • Work with management and collaborate with customer regarding customer service initiatives• Facilitate customer drop-ship orders, fulfill, and partner with vendors to complete orders• Gather and compile customer open order reports as needed weekly and monthly• Verizon account management for order processing, order management, receiving, and invoice approvals (Including project management & meeting strict deadlines))• Ericsson account management for order processing and order management.• Partners with AR to solve invoice/non-payment issues. • Created processes and procedures for Customer Service Department functions using Microsoft Word

Field-based remote personal lines insurance agent. Visited small business to build immediate client relationships, presented all supplemental insurance policies, and signed clients policies.

Aide for the teacher in ASD class at Middle school level.

• Daily use of SAP• Receive purchase orders from customers and sales representatives, provide sales support and enter orders• Enter and process Operations & Maintenance orders, billable time and material orders.• Respond to customer requests for material lead time, tracking, releases• Issue delivery notes to the warehouse to ensure on time delivery. • Enter Warranty Extension orders and provide warranty certificates to customers. • Create warranty certificates upon request and provide to customers.• Collaborated with sales engineers regarding contracts and entered maintenance contracts in SAP, including project management, and meeting deadlines

• Provided member service and/or facilitates product sales through various channels (e. g., phone, mail, e-mail). • Deepened member relationships through needs assessment and solution offerings fromUSAA products and services.• Gathered information and close on product sales for a suite of services demonstrating advanced skills and knowledge of USAA products and benefits.• Responded to and completed member requests. Assisted members with Auto Insurance needs, adjustments, policy servicing. • Established personal networks; participated in professional societies (Diverse Business Groups)

• Daily use of SAP • Receive purchase orders from customers and sales representatives, provide sales support and enter orders (cut lists using 10-key into ordering system)• Compare cutlist to purchase orders for other CSR’s (proof work) • Facilitate with clients to ensure deck orders are on time for delivery, keep in contact with the mill regarding production, built client-customer relationships• Attend regular meetings with mill production crew and customer service manager regarding production• Facilitate that steel is shipped and delivered on time, troubleshoot any shipping/delivery issues• Filing, copying, answer phones, cover front desk if necessary

- Answered incoming calls, routed to appropriate department- Handled rebate escalations- Worked closely with third party rebate company to ensure customers were provided proper rebate after receiving documentation- Assisted customers with locating their update/upgrade codes for purchased software- Provided a high level of customer service and de-escalation (if needed) for dissatisfied customers- Provided back-up for Front Desk Reception- Received incoming packages, routed mail, routed front desk calls, multi-tasking - Provided ongoing training for phone soft skills, new processes and procedures for CS reps- Helped create new processes and procedures for entire CS Department