Develop, oversee, and implement programs and projects that support the CEOs vision and short- and long-term plans for SimplePractice.

• Developed strategy and multi-phase roadmap for company-wide Data Governance program which drove 100% participation across involved departments.• Established key processes across internal cross-functional teams in support of an agile development team which reduced incident response time by 24 hours.• Authored training program to educate stakeholders on the processes and functions of the data warehouse platform that established effective self-guided learning.

• Planned and executed the successful launch of global data warehouse platform to over 400 employees in 21 cities across 3 continents.• Implemented standardization effort across Oracle Business Intelligence platforms to leverage singular business metric vocabulary which resulted in 98% accuracy of metrics in delivered reporting.• Designed Change Management, Risk Management, and Product Backlog processes leading to improved communications across business and functional teams and decreased product downtime for end-users by 70%. • Recommended and implemented multi-platform security model to align company-wide user access with data access policies which significantly reduced known access risk and mitigated remaining risk.• Facilitated global cross-functional user acceptance testing and data validation effort which resulted in exposure and correction of inaccurate reporting requirements and metric development.• Generated processes to identify, define, standardize, and present business metrics in a user-friendly application which lead to the company-wide adoption of a singular business metric vocabulary.

• Conducted industry research and market analysis to pinpoint factors affecting Carnival’s pricing structure and recommended actions to restructure pricing tiers resulting in new fare structure development.• Maximized net ticket revenue of product set worth $240M through passenger fare, occupancy, and group management.• Forecasted revenue and analyzed quarterly sailing performance to present recommended pricing adjustments to senior management.• Directed team pricing meetings, new hire training, and research for training improvement efforts resulting in a decrease of 2 days for new hire onboarding.

• Optimized client intake processes to increase team productivity and drive revenue. • Analyzed, calculated, and distributed funds for high net worth clients.• Managed the integration of the team’s technology and data entry system.