Charlene L. Leonard Email and Phone Number

• Implement product launch strategies, pricing strategies, and manage internal/external communication efforts for peel pouch products.• Business-to-Business with international partners. • Develop and update sales methodologies, representative collateral, and educational tools to enhance product knowledge and market presence.• Support sales reps in targeting and customer communications.• Manage demand forecasting and inventory control for peel pouch products to minimize excess stock and associated write-offs.• Remain well-informed on FDA regulations, competitor products, and market trends to support comprehensive RFP/RFI responses and SKU cross-referencing.• Analize market data and customer feedback for product/MPI improvements and portfolio expansion. • Strong cross functional relationships with sales, finance, R&D, quality and procurement.• Coordinate industry trade show participation. (HSPA/AORN)

• Collaborated on the design and execution of an allocation program for surgical gowns to address the demands of the COVID-19 pandemic.• Managed internal creative processes for the surgical category, contributing to the development and implementation of a new Surgical Value Proposition and Go-to-Market strategy.• Supported the growth of Surgical Drape, Gown, and Pack business lines, leveraging expertise in Sterilization, Surgical, and CPT to provide comprehensive sales support.• Coordinated project management for internal events, including meetings and sales conferences, while maintaining expert knowledge of FDA regulated medical supplies/devices for competitive analysis and response to RFP/RFI inquiries.

• Managed comprehensive RFP responses, supporting 60 sales representatives, 3 Area Vice Presidents, and 6 Corporate Account Directors, by leveraging expert knowledge of contracts and pricing structures.• Maintained expert-level proficiency in S&IP Sterilization, Surgical, and CPT products, providing critical sales support and facilitating competitive product analysis for RFP/RFI and SKU cross-referencing.• Collaborated closely with Salesforce and Marketing teams to advance sales opportunities, contributing to revenue growth through strategic pre-sales assistance and project management.• Executed special projects requiring extensive information gathering, critical thinking, and problem-solving, ensuring successful pilot initiatives and enhanced account service delivery.

• Primary responsibility is completing tasks and assignments to further sales opportunities and revenue growth. • Build and maintain relationships with S&IP Salesforce and Marketing while supporting their sales efforts by handling key pre-sales tasks and projects. • Maintain up-to-date knowledge of a complex portfolio of FDA regulated medical supplies/devices and remain current on competitors' product offerings to complete RFP/RFI and Cross-referencing competitors’ SKUs.• Understand and utilize intricate contracts and pricing structures.• Subject Matter Expert for S&IP Wrap, Surgical and CPT. • Special projects (e.g. piloting new initiatives, account service calls, lead vetting, etc.) Projects in which require a broad degree of information gathering, critical thinking, problem-solving and decision-making in executing against deliverables.

- Identify, classify, maintain, and protect files, documentation and sensitive information consistent withrecord handling and retention requirements. -Provide project management support for SCARs, A2s and the Co-OP program.-Served as the primary point of contact for incoming media calls, including requests for meetings andinterviews with company executives and experts.-Created and maintained Quality Assurance Sharepoint sites -Planned and launched innovative, creative and effective communications campaigns, such as HalyardHealth Co-op program which resulted in the hiring off over 12 co-ops per semester company wide. -Established and maintained external communications calendar, and managed scheduled assignments.-Coordinated news releases, media responses, press packets and placement of stories in national tradepublications.-Organized and hosted media calls to address quarterly product and financial results.-Developed and managed communications strategies, plans and budgets.Responsible for the daily support of the Vice President of Quality Assurance and team.-Maintains calendar, travel arrangements, expense reporting and creates some PowerPoint presentations,- SCAR creation

-Facilitate ongoing operations of CoE (GSP) by supporting the senior leadership time and staff.-Manage SharePoint sites for department's global teams, ensuring accurate and timely interchange and availability of information.-Establish and maintain comprehensive and detailed department schedule, supporting multiple seniorleaders and staff (approximately 32), establish routines to drive efficiency and effectiveness whileimproving delivery.-Provide multiple site support for global groups, including Operational Excellence Team Room with 30+ Members, Cross Enterprise Procurement Group (CEPG) with 30+ staff, and Carbon Dioxide Center ofExcellence (COE), a group of 60-65 members.-Developed Ask 1st SharePoint Website for 100-130 associates working in Quality Assurance globally,providing common, secure location to post questions on topics, including ingredients, packaging, andlogistics and receive responses from internal sources.-Assists with recruitment efforts to provide support to hiring managers, employment specialist(s) andapplicants which includes but not limited to Coached management on communication tactics with staff and customers regarding organization changes.-Leveraged professional relationships to develop new business opportunities.

Responded to more than 100 daily incoming calls for machine parts at the 7/24 global call center. Supported field service technicians, service agents, sales and field representatives; assisted with identification of needed parts, the corresponding parts number and inventory status. Accurately maintained parts inventory on J.D Edwards and AS/400 inventory software systems. Contacted service agents to obtain critical status information; flagged service work orders for later customer communication as needed.Researched parts inquiries from field staff, requiring tracking of shipments using Internet websites and shipping issues using Lotus Notes database.Prioritized customer and service agent requests based on urgency of the situation. Worked directly with customers to resolve specific parts issues, ensuring timely resolution for completion of work orders.Performed on-line dispatch transactions, requiring communications of all pertinent customer information to the Coca-Cola USA service agent community.Responded to work order and service-related inquiries from field sales and operations personnel.Developed and facilitated a training program for new hires (approximately every 2 months).

Created and maintained extensive database for vital parts information, including updating data acquired from international Coca-Cola websites. Developed and maintained detailed Excel worksheets to house data.

(9th - 12th Grades) Worked with a classroom of mentally and physically challenged high school students. Developed custom curriculum to meet their needs. Provided a loving and comforting environment to students with unstable homes. Taught social skills for everyday living.