Charlene Luna Hedges Email and Phone Number

* Oversees the administrative management of the CYS program. * Receives children, youth, parents and visitors. * Utilizes CYMS system to oversee collection, accounting and reporting of funds and maintain up-to-date statistical data for planning and reporting purposes. * Prepares a variety of correspondence, memorandums, briefings and other reports for daily operations. * Maintains records, files, statistical data and suspense systems. * Initiates Civilian Personnel actions and helps track background clearance checks. * Monitors and orders office supplies.

• Work closely with the owners and creating specials• Creating and posting all social media marketing• Maintaining company website

5.2, LLC/Design By Humans WorldWide LLC Promotions & Events Coordinator: Warner Brothers, SXSW, Redbull, Rovio, Sundance Film • Planned and executed promotional marketing events• Coordinate and track all giveaways• Maintain social media presence• Facilitated high profile client communication• Able to maintain professional, regardless of any situationProject Manager • Client communications• Crafting proposals• Mapping out projects• Assigning correct resources for tasks• Setting timelines• Resolving any arising issues• Delivering project/tasks on time and under budget• Superior knowledge of CMS and simple coding Human Resource Manager • Organizing training session and work-shops.• Employee onboarding, termination, development and needs assessment• Recruiting and staffing• Employment and compliance of concerns regarding employees• Policy development and documentation• Monitor employee safety, welfare, wellness and health• Employee services and counseling• Coaching, counseling and disciplining employees• Maintain company handbooks Office Manager• Organizing office operations and procedures• Preparing payroll• Correspondence• Designing filing systems• Reviewing and approving supply requests• Clerical functions• Oversees petty cash Assistant Controller• Create invoices • Oversees A/P and A/R for CWD accounts• Maintained QuickBooks• Prepare check requests, back up and delivery• Prepare documentation for chart of accountsCustomer Service Manager• Customer correspondence• Fraud protection• Returns• Inventory control Production Manager• Process all orders• Utilize options for best shipping method• Pack and ship all order• Create, process and stock inventory orders• Conduct inventory

Associate Project Manager The Collaboration Experience Program • Increased overall completion from 30% to 100% • Managed and trained over 50 students through the college program• Oversee weekly progress and help with issues and risk management• Assisted on presenting and marketing the project to Microsoft representatives• Researching funding options• Restructured the program for efficacy and better overall reviewProject Manager – MIG/Pixelmil• Supervised each phase from start to finish• Assured client satisfaction• Resolved issues with personnel leavingGeneral • Co-author of the Kiefer Collaboration Experience book• Collaborating with team members to develop proposals• Recruit, review resumes, contact reference, set up interviews and question bank• Perform business analysis• Assist with project management on projects for clients• Coordinate and build enthusiasm for company events• Assist on creating a nonprofit business

Customer orientated to ensure customer satisfactionPrioritized daily routines and floor plans to maximize time managementSupervised, coached and evaluated associatesInventory management through the use of MS SharePoint projects

Focused on sales projects Resolved customer and associate conflictsManaged POS and sales analysis

On-Call• Create and prioritize schedules and appointments• Trusted with personal financial account• Mentor household members• Planned, confirmed and traveled to appointments and engagements

Trusted to prepare lab classesEvaluated student performanceMentored and acted as role modelResolved student issues

Trusted with confidential client information Organized appointments, tax forms and developed statementsCollected and distributed tax returns