Charlene Clark Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas Area

Sugar Land, TX

• Main task is to create and deliver timely internal and external client communications for North America regarding production issues and upcoming changes that impact the clients’ ability to process payments and their.
• Attended incident management calls with IT Support and mgmt teams during prod issues to assess impact severity, determined if comms were required, then emailed them using a proprietary comms software.
• Team SME for for Change Management. Conducted daily review of the change report, worked with IT support teams to determine the impact severity, and emailed or posted comms to a website. Note: The report was.
• Partnered with Corporate/Legal and IT Support to create Root Cause documents for clients.
• Performed numerous admin tasks, such as generating impact reports, maintaining logs, monitoring and processing incoming mailbox requests, creating and maintaining documentation, and leading or participating in.
• Participated in a 24/7 on-call rotation to provide prod issue support, including comms. Note: As overnight on-call became busier, we realized core staff was sometimes working 24-hour shifts. To alleviate the problem.

Houston, TX

• Managed the work and personnel (4) by training and assigning all activities related to providing overall support to multiple internal Operations stakeholders, including triage for all issues, including application.
• Performed management tasks, such as communicating job expectations, planning and reviewing compensation actions, and enforcing policies and procedures.
• Participated in a 24/7 on-call rotation to provide production issue support, including sending communications. Note: Initially on-call was contacted to test common applications after production issues. I trained the.

Houston, TX

• Provided total support to the internal Collections group, working directly with management, and was their personal liaison to the IT Support groups. I was the first contact and triage for all issues, including.
• Worked with IT support teams regarding production issues and OCM, determining severity of impact, assessing communication requirements, and creating and delivering timely internal communications.
• Participated in a 24/7 on-call rotation to provide production issue support, including sending communications.

Houston, TX

• Managed the data entry workload and personnel (4-8) while performing all associated management tasks. Note: Shortly after the company bought another company, I consolidated the new data entry department into my.
• Maintained collection letters, processed incoming return mail, and managed the relationship with an outside letter vendor.
• Taught CUBS software class to incoming collectors
• Maintained two separate LAN Network systems, Voicemail systems, Phone systems, and an Auto-Dialer, and managed employee access. Note: This was all learned by on-the-job training and mostly self-taught or by asking.

Houston, TX

• Main task was to enter consumer negative debt information in the CUBS (Columbia Ultimate Business Systems) application to create and update collection records. Note: When I began work at SURPAS, the company was very.
• Created and transmitted various files, and received and processed incoming files, to and from clients and vendors, including payments and reconciliations. Note: The processes were all initially run manually; I worked.