Charlenne Gonzalez-Balow

Charlenne Gonzalez-Balow Email and Phone Number

Founder and Principal @ Alera Strategies
Chicago, IL, US
Charlenne Gonzalez-Balow's Location
Chicago, Illinois, United States, United States
Charlenne Gonzalez-Balow's Contact Details

Charlenne Gonzalez-Balow personal email

n/a
About Charlenne Gonzalez-Balow

Customer-focused Senior Strategic & Operations Leader with over 15 years of experience tackling high-stakes challenges that demand bold, decisive action. Known for taking ownership where others hesitate across 19 organizations - SMBs to Fortune 10 companies. Thrives in high stakes, resource constrained environments by driving executive-level initiatives, building scalable infrastructures for rapid growth, and engineering turnaround strategies. Problem solver adept at reallocating limited resources, prioritizing critical objectives, and fostering transparent communication among internal and external stakeholders.

Charlenne Gonzalez-Balow's Current Company Details
Alera Strategies

Alera Strategies

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Founder and Principal
Chicago, IL, US
Charlenne Gonzalez-Balow Work Experience Details
  • Alera Strategies
    Founder And Principal
    Alera Strategies
    Chicago, Il, Us
  • The Acceleration Project
    Consultant
    The Acceleration Project 2023 - Present
    Scarsdale, New York, Us
    Providing strategic advice to small business owners. Assessing client needs and creating structured, action-oriented plans to drive short and long-term growth.
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  • Voyager Education
    Vp Of Sales And Operations
    Voyager Education 2023 - Present
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  • Qualtrics
    Enterprise Services - Global Operations
    Qualtrics 2021 - 2023
    Provo, Ut And Seattle, Wa, Us
    Developed and led a high-performing team of 13 Technical Account Managers (TAMs) supporting 25 VIP enterprise level clients. Consistently delivered >95% renewal rate and 94% Customer Satisfaction (CSAT) through proactive customer management and employee development. Led initiatives focused on driving operational best practices, enhancing customer experience management, and shaping data strategy. Hired 40+ employees across four offices and developed scalable, strategic processes to enable and sustain rapid organizational expansion growth across six global offices.
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  • Cas
    Product Management & Product Strategy
    Cas 2018 - 2021
    Columbus, Ohio, Us
    Supported VP of Product Management providing end-to-end ownership of CAS's second-largest B2B product (STN) - with $74MM in annual revenue - specialized in defining customer and market requirements to drive commercial success. Achieved 43% gross product franchise usage by accurately developing and meeting quarterly strategic, product, and go-to-market roadmaps. Led cross-functional teams of 45+ Product Owners, UX, Engineering, Marketing, and User Research. Maintained a close pulse on the Voice of the Customer to ensure appropriate prioritization of bug fixes, product enhancement and feature development.
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  • The Scotts Miracle-Gro Company
    Strategy Manager: Internal Consulting, Project Management, Due Diligence, Integration
    The Scotts Miracle-Gro Company 2015 - 2018
    Marysville, Ohio, Us
    Guided the organization’s growth with strategic oversight, reporting directly to the Senior Vice-President of Strategy. Offered strategic recommendations, streamlined processes, and drove seven key initiatives identified by the executive team and four acquisitions. Areas of focus were: Internal Consulting, Program Management, Business Development/Go-to-Market, and Mergers & Acquisitions (M&A).
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  • Staples
    Chief Of Staff - Strategic Projects
    Staples 2014 - 2015
    Framingham, Ma, Us
    Senior Project Manager reporting to Staples' Chief Procurement Officer (CPO) who was responsible for $3 billion of indirect global spend at the time. Selected as PMO Lead for Indirect Procurement and Global Business Services to manage pre-Office Depot/Office Max integration planning strategies. Led the planning and managing of the department's budget consisting of multiple cost centers, collaborated on "Fund the Future" savings initiatives, created Sourcing specific policies, and managed department training initiatives. In addition, provided PM and analytical oversight to special projects identified by the CPO and CFO. Role provided a great deal of opportunity to work on cross-functional initiatives with Senior Leadership.
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  • Anheuser-Busch Inbev
    Intern: Global Mba - Trade Marketing
    Anheuser-Busch Inbev 2013 - 2013
    Leuven, Be
    Participated in annual senior-leadership brainstorming workshop consisting of ethnographic studies, finding root causes affecting beer consumption, and determining key innovations and resolutions to increase “Share of Throat”. In addition, developed and administered survey, analyzed different logistical and promotional scenarios, and determined key risks in order to increase Presidente’s placement in celebratory occasions through a new birthday campaign. Worked with Agency, Sales Force, Point of Sales, and analyzed sales data to identify key issues which were affecting the micro-events taking place and their effect on incremental revenue.
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  • Deloitte Consulting
    Consultant
    Deloitte Consulting 2009 - 2012
    Worldwide, Oo
    Industries: Retail, Life Sciences & Medical Devices, and Government Entities Led cross-functional initiatives with different stakeholders to identify key performance improvements and increase user experience. Streamlined operational systems by analyzing behavior patterns of cross-functional teams, assessing core technology central to business operations, and discontinuing systems with limited business value.
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  • International Trucks
    Financial Analyst Intern
    International Trucks Jun 2005 - Dec 2006
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Charlenne Gonzalez-Balow Skills

Management Leadership Management Consulting Financial Modeling Business Analysis Project Management Strategy Business Strategy Business Process Improvement Business Development Data Analysis Research Strategic Planning Business Intelligence Finance Market Research Requirements Gathering Maintaining Strong Client Relationships Product Innovation Hispanic Consumer Spss Training

Charlenne Gonzalez-Balow Education Details

  • The Tuck School Of Business At Dartmouth
    The Tuck School Of Business At Dartmouth
    Master Of Business Administration (Mba)
  • Indiana University - Kelley School Of Business
    Indiana University - Kelley School Of Business
    Finance And International Studies

Frequently Asked Questions about Charlenne Gonzalez-Balow

What company does Charlenne Gonzalez-Balow work for?

Charlenne Gonzalez-Balow works for Alera Strategies

What is Charlenne Gonzalez-Balow's role at the current company?

Charlenne Gonzalez-Balow's current role is Founder and Principal.

What is Charlenne Gonzalez-Balow's email address?

Charlenne Gonzalez-Balow's email address is charlenne.gonzalez-balow@ca.com

What schools did Charlenne Gonzalez-Balow attend?

Charlenne Gonzalez-Balow attended The Tuck School Of Business At Dartmouth, Indiana University - Kelley School Of Business.

What skills is Charlenne Gonzalez-Balow known for?

Charlenne Gonzalez-Balow has skills like Management, Leadership, Management Consulting, Financial Modeling, Business Analysis, Project Management, Strategy, Business Strategy, Business Process Improvement, Business Development, Data Analysis, Research.

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