Verizon Wireless Assistant Manager ResponsibiltiesPerformance Management: Lead team to meet and exceed assigned quotas and manage churn. Assess individuals and team performance and initiate development plans to narrow competency gaps. Ensure retail area storefront, merchandise and literature is in conformance with the merchandising plan. Staffing/Employee Relations: Develop, train, motivate, and coach sales team to produce desired high performance results. Analyze staffing needs of the store and provide hiring and promotion decisions, and initiate disciplinary action, as appropriate. Reporting: Responsible for financial and sales reporting. Must manage cash and inventory levels. Monitor daily sales results and activities to ensure sales, retention, and compliance objectives are met. Customer Retention: Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer complaints in a timely and empathetic manner. Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.

Responsible for meeting competitive sales initiatives while ensuring exceptional customer service and identifying opportunities for product development.•Demonstrates superior knowledge of plans, products, promotions and service features•Remains current with market research introducing latest technologies and analyzing competitorproducts•Facilitate Corporate Discount Program•Troubleshoot products and activate customer services•Maintain satisfaction rate for customer service

Retail Sales Consultant: Responsible for meeting competitive sales initiatives while ensuring exceptional customer service and identifying opportunities for product development.•Demonstrates superior knowledge of plans, products, promotions and service features•Remains current with market research introducing latest technologies and analyzing competitor products •Facilitate Corporate Discount Program (rated in the top 5 of 500 regional stores)•Troubleshoot products and activate customer services•Perform in top 10% of sales representatives each month•Maintain 90% satisfaction rate for customer service

Assistant Manager: Responsible for day-to-day sales and operations while exceeding customer expectations and engaging employees in training and development activities.•Implemented local sales call campaign resulting in 2 new corporate accounts and 1national account booking monthly•Improved branch Operational Profit by more than 10% over previous year•Trained newly hired Management Recruits regarding company culture, policies and industry best practices •Ranked #1 in the region for Corporate Revenue and Growth out of 30 Assistant Managers.•Grew branch car fleet by 20%

Conducted survey of pricing practices and product offerings of competitor travel agencies. Worked with the NJ Small Business Development Center (SBDC) to perform market research and create a business plan for Gloucester Travel's potential expansion into airport transportation.