Charles Abella

Charles Abella Email and Phone Number

Customer Care Advocate at Sutherland @ Sutherland
rochester, new york, united states
Charles Abella's Location
Taguig, National Capital Region, Philippines, Philippines
About Charles Abella

Charles Abella is a Customer Care Advocate at Sutherland at Sutherland.

Charles Abella's Current Company Details
Sutherland

Sutherland

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Customer Care Advocate at Sutherland
rochester, new york, united states
Employees:
28922
Charles Abella Work Experience Details
  • Sutherland
    Customer Care Advocate
    Sutherland Jul 2023 - Present
    Customer Interaction: Engaging with customers via phone, email or chat to resolve inquiries or complaints.Problem Solving: Identifying issues, investigating problems, and providing solutions or alternatives in a timely manner.Product Knowledge: Having a deep understanding of the company's products or services to effectively address customer questions and concerns.Communication: Clearly and professionally communicating information regarding products, services, policies… Show more Customer Interaction: Engaging with customers via phone, email or chat to resolve inquiries or complaints.Problem Solving: Identifying issues, investigating problems, and providing solutions or alternatives in a timely manner.Product Knowledge: Having a deep understanding of the company's products or services to effectively address customer questions and concerns.Communication: Clearly and professionally communicating information regarding products, services, policies, and procedures to customers.Documentation: Recording interactions, transactions, inquiries, and comments accurately for future reference and analysis.Team Collaboration: Working closely with other departments such as sales, marketing, and operations to ensure seamless customer experiences.Customer Satisfaction: Striving to ensure each customer interaction results in a positive experience and satisfaction with the company.Overall, a Customer Care Specialist plays a crucial role in maintaining customer loyalty and satisfaction by providing excellent service and support. Show less

Frequently Asked Questions about Charles Abella

What company does Charles Abella work for?

Charles Abella works for Sutherland

What is Charles Abella's role at the current company?

Charles Abella's current role is Customer Care Advocate at Sutherland.

Who are Charles Abella's colleagues?

Charles Abella's colleagues are Pepa Keremidchieva, Ziyad Abdulaziz, Mr. Depak, Ronan Secondez, Yash Chandanshive, Kalai Vani, Genelyn Estrada.

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