Charles Abrams Email & Phone Number

Comcast Headquarters

Support Enterprise Solutions organization in quarterly development planning and portfolio management while partnering with internal teams, building transparency in the processes, and providing consultation to leaders, stakeholders, and development requestors. Work to implement organization-wide changes, standardization of processes and policies, and shift to a product and product-delivery Information Technology organization

Comcast Headquarters

Coordinate with internal business and development stakeholders for the development and deployment of the next generation billing platform. Work with internal development and vendors to establish requirements and use cases for creation of customer offers and pricing models to support new and existing customer scenarios. Synchronized migration strategic approach evaluating several options.

Comcast Headquarters

Managed and refined operating procedures in XH repair, deployment processes, Inbound Sales, and Wholesale security. Partnered with members of the Business Unit, NCO, and with Division and Regional POCs to manage operational considerations and deploy solutions as part of several major iterations to the Xfinity Home product and operating processes.

Comcast Headquarters

Established and refined the operating model for Xfinity Signature Support and Business Signature Support as new business under the Comcast brand. Managed the interconnections between several vendor partners, business unit partners, core Comcast leadership, and development teams.

Provide tactical support and operations background on all provisioning programs in SPEDE including Minute Man, One and Done Error reduction, Self Install Experience, Good State Order, Disconnect Reconciliation, and several others. Facilitated consolidating of LMRT and Speed Bump error auditing from 20 different Comcast regions into a single outsourcer and simultaneously reduced unnecessary work by 30K errors monthly

Acted as a Senior Director for Advanced Products from February 2007 to April 2008 responsible for 350 employees, a $500K monthly outsourcer budget, and over a $1.2M monthly internal budget across two sites. Key POC for major initiatives including the inclusion of Digital Voice support to the Advanced Products in now Freedom Region and the initial implementation planning of the CommCare program.

Managed call center operations for the Internet, Phone, Cable, and Supporting functions in the Springfield call center. Was primary POC responsible for conversion of center from dial-up support to High-Speed Data support and was the primary POC for the migration of the center from DDP to ICOMS billing Platforms.

Provided logistical and leadership support for a dial up call center providing shared management of a 200 person call center staff. Worked cross-departmentally to ensure keep KPIs were achieved.

Bachelor'S Degree, Business Administration, Management And Operations

Associate'S Degree, Computer And Information Sciences, General

Computer Engineering