Charles Adinyira Email and Phone Number

Analyzing customer inquiries, identifying issues, and communicating solutions with a success rate ofover 90%, resulting in a 20% reduction in service downtime and a 15% increase in customer retention.Deploying, fine-tuning, and sustaining IT systems and network connections to ensure seamlessoperations and connectivity, resulting in a 95% reduction in system downtime and a 20% increase innetwork performance.Assisted customers in identifying issues and explained solutions to restore service and functionality.

Developing robust pipeline of sales opportunities by maintaining accurate information in CRM.Contacting customers and prospects to generate new business to achieve Increased revenue by 10% and company growth goals.Recommended products and explained features and costs to help customers make educated buyingdecisions.

Followed procedures to survey, plan, deploy, and improve short/long range Point-to-Point / multipoint wireless networks from design to implementation, by working with customers, low voltagecabling vendors, and other network engineers.Installed indoor/outdoor access points and addressing wireless management and security, including802.11 b/g/n/ac/ax standards and industry best practices for implementing best-of-breed high-densitywireless solutions.Monitored and analyzed system performance, such as network traffic, security and capacity.Worked with users to diagnose and resolve network and device problems and implementedestablished technical or procedural solutions.