Greetings, Throughout my career I have been responsible for many projects in various computing environments. I have setup and configured various computing environments with various hardware platforms; thin clients, desktops, laptops, Surface and iPad tablets. I have learned in the classroom and have gained experience in the field. I would be a great fit for many positions. I have always thought “outside the box”, this wide degree of creativity, gives me the ability to adapt and proactively offer solutions to a changing technological environment. I have a strong working knowledge of the hardware and software that is required for many positions. I always provide service with a smile, and have been recognized for my quality customer service on multiple occasions. I have excellent organizational skills and learn new systems and procedures easily.I have worked in various industries and have a broad background, this gives me the ability to communicate effectively with people with a broad range of ability, culture, ethnic background, to maintain good working relationships and contributing member of the IT team. I have supported clients in various areas of computing including banking, health care, higher education, and retail. I have working knowledge in Apple, Microsoft, and Linux operating system troubleshooting and administration. I also have a working knowledge of networks, both wired and wireless and securing them. Security appliances that I have worked with include: Opensense, Cradlepoint, Untangle, and Cisco to provide more secure computing environments. Cybersecurity is a passion of mine and I have focused my career path and education in that direction. Linux Kali, Security Onion, and HoneyDrive are some of the tools that I have added to my skill set in recent years. I enjoy penetration testing and forensics, in virtual environments and would love to apply the skills that I have learned in the classroom to real life situations in the future. I love technology and strive to be an early adopter to all the latest in technology and trends in the industry. I enjoy a challenge, and I love to solve the problems that seemed endless. I have a strong work ethic, ambitious and a lifelong student with a thirst for knowledge. Thank you for your time, and I look forward to working with you in the future.
-
It ConsultantOmnitech SolutionsSandy, Ut, Us -
Network TechnicianFs24/7 2015 - PresentCincinnati, Oh, Us• Diagnose network hardware and VOIP system issues. • 24/7 on call service.• Desktop hardware repair and upgrades• On-site service -
It ConsultantOmnitech Solutions May 2012 - Present• Commercial and Residential onsite and remote desktop support • Network support • Security assessments • Software and hardware sales • e-marketing, social network marketing • Day to day business operations • Custom 3D printing
-
System AdministratorPark City Group, Inc. Oct 2021 - Dec 2022• Daily administration and support of Park City Group systems, including but not limited to user and account (Active Directory Services) maintenance, technical support, physical data center management, vendor management, operational infrastructure management, infrastructure support and deployment. • Daily administration and support of core infrastructure systems, virtual environments (vsphere) and other back-end control environments, including but not limited to user and account maintenance, permissions and security, hardware and server maintenance, backup and recovery, and virtualization. • Work with the IT Operations Manager to define priorities for the team and system access, deployment and implementation of new technology. • Manage existing internal Help Desk to resolve issues in a quick and efficient manner. • Log and track identified infrastructure and systems problems through resolution. • Assist the IT Operations Manager with the development of technical documentation of existing and future applications. • Create and maintain documentation on processes, policies, application configuration and help-related materials for users. • Maintain and ensure comprehensive inventory of assets and software licenses. • Deploy and maintain assets through device management, software deployment, and patches. • Keep abreast of new IT-related (including cloud technologies and software-as-a-service applications) features and functionality and providing recommendations for process improvements. • Serve on deployment teams to architect and deploy internal IT solutions within, but not limited to, the IT infrastructure platforms and IT production environments, key business applications, and Interface with cross-functional team members to capture business requirements and translate them into appropriate technical solutions. -
It Support SpecialistBooz Allen Hamilton Jan 2021 - Oct 2021Mclean, Va, Us• Service Now • Bomgar remote support • Cisco AnyConnect support • O365 support • Win10 and MacOS support • BitLocker Encryption administration • Azure AD support • Gemalto MFA administration • Zscaler support -
Desktop Support TechnicianEhealth, Inc. Jul 2020 - Nov 2020Santa Clara, California, Us• Okta user application administration • Jira and ZenDesk ticket system • Symantec PGP support • Zoom meeting support • Cisco Unified Call Manager administration • Cisco AnyConnect VPN support • Desktop deployment with SCCM and Intune AutoPilot • Thin Client support VMware and Dizzion DaaS -
It Lab CoordinatorSalt Lake Community College Nov 2018 - Mar 2020Taylorsville, Utah, Us• Maintain integrity and security of lab computers • Assist the OIT Server Team in maintaining the integrity and security of local area networks, • Installing, upgrading and testing software • Planning computer hardware and software upgrades and other functions to maintain efficiency of all lab operations. • Enhance security in the computer labs by monitoring equipment and usage. • Trouble-shoot thin clients and virtual desktop functions for Academic Computing Department. • Oversee HP Desktop Manager. • Assist students with concepts, principles and procedures relating to daily computer-related operations through explanation, instruction and demonstration. • Assist faculty in labs with daily operation of equipment such as familiarization with network printers and multimedia equipment, operation of software in a network environment. • Regular implementation of software patches and processes. -
Lab Aide FtSalt Lake Community College 2017 - 2018Taylorsville, Utah, Us• Received Staff Star for outstanding customer service • Maintain multiple campuses and verifying security, network and lab use. • Providing tier 2 support for Eduroam WiFi issues • Assisted Lab Coordinators with installing, upgrading and testing software • distributing hard drive images in labs with HPDM and SCCM. • Hardware assembly, cable magement and deploying OS images to desktops. • Upgrade of multiple HP thin client Open labs at various campuses. • Upgrade of multiple HP thin client Pharos release stations at various campuses. -
It Lab Aide IiSalt Lake Community College Nov 2015 - Nov 2017Taylorsville, Utah, Us• Assisted Lab Coordinators with installing, upgrading and testing software and distributing hard drive images in labs with HPDM and SCCM • Troubleshoot student issues as well as assist students with concepts, principles and procedures relating to daily computer-related operations through explanation, instruction and demonstration. • Performed minor repairs and troubleshooting lab equipment. Made note of major problems and refer them to Lab Coordinators. • Follow-up on status of equipment being repaired or RMA’d. • Fully involved in the upgrade of the SLCC library open lab. • Tasks included assembling hardware and deploying OS images to 100 HP thin clients. Assisted in the build of other smaller labs on the Redwood campus as well as other campuses. -
Insurance Agent/OwnerFarmers Insurance May 2013 - 2015Woodland Hills, Ca, Us• Direct cold calling • Email marketing campaigns • Event lead generation planning and execution. • Residential and commercial insurance sales • Customer service.
Charles Allen Education Details
-
Salt Lake Community CollegeComputer Science -
University Of UtahBusiness
Frequently Asked Questions about Charles Allen
What company does Charles Allen work for?
Charles Allen works for Omnitech Solutions
What is Charles Allen's role at the current company?
Charles Allen's current role is IT Consultant.
What schools did Charles Allen attend?
Charles Allen attended Salt Lake Community College, University Of Utah.
Who are Charles Allen's colleagues?
Charles Allen's colleagues are Ikmal Taquiah Mohd Ramli, Vishnuvardhan Kavali, Krystyna Włodarczyk, Erna Francis, Angelika Leitgeb, Salome Jones, Rosa Lawson.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial