Charles Mims Mba, Cissp, Vcp, Mcitp Email & Phone Number

Orange Beach, Al, Us

Orange Beach, Al, Us

• Serve as executive leadership over Development, Network, IS, Security, and Support departments• Streamlined annual budget resulting in 25% budget reduction over 3 years while increasing reliability and security via improved negotiations and duplicate service deprecation.• Oversaw migration to remote work force within a 14-day span for over 1000 employees, including rapid deployment of equipment, phone services and training• Transformed corporate IT vision from internal to cloud strategy with migrations to Office365, RingCentral, Blackboard, and CampusNexus• Orchestrated institutional cyber security program and compliance including framework selection, policy implementation and continuous assessment while serving as Data Security Officer• Provide cross-institutional leadership through chairing of joint committees coordinating marketing and academic efforts, as well as regulatory compliance for both ADA and information security• Delivered world class support in a 24x7x365 environment incorporating DevOps and Continuous Deployment strategies with well-trained support staff and intense, detail oriented, and proactive monitoring• Led multi-year cloud migration strategy while maintaining value cost structure and continual improvements for the institution.• Raised morale and reduced turnover by creating an atmosphere of team learning and mentorship through opportunities for presenting and knowledge sharing across the division and at regional events

Forest City, Ia, Us

• Serve in key institutional leadership roles including President’s Council, ADA compliance, and Data Security Officer Roles• Orchestrated the overhaul of outdated IT infrastructure into an industry leading IT services organization through partnerships with both internal and 3rd party service providers• Responsible for guiding all technology, streaming, and A/V needs in support of both online and residential students and staff• Maintained 100% staff retention while fostering an atmosphere of growth and continuous improvement focused on excellent service• Oversaw technology construction efforts for Boman Fine Arts facility, including contractor management, systems procurement, installation and configuration of all phone, A/V, network, and security systems• Complete campus network modernization accomplished within a 3-month span, including a complete design, implementation, and replacement of more than 30 L2 network switches and 320+ access points during Covid • Implemented remote classroom architecture to support rapid install, on-base learning centers with zero residential IT support

Orange Beach, Alabama, Us

• Responsible for all IT infrastructures including storage, virtualization and server management, network and security, disaster recovery, power, and cooling• Directed the growth and modernization of a 3,000 student, 6 server institution to a 50,000 student global university with greater than 99.99% uptime.• Maintain over 600 servers connected across 7 geographically disparate locations serving approximately 2000 staff and faculty and more than 50,000 students per year• Oversaw migration from physical to virtual server environment resulting in year-over-year cost savings, and support for advanced HA and DR capabilities• Implemented multi-site failover capabilities for all student facing technologies resulting in increased reliability and security of systems• Budget reconciliation and contract negotiation resulting in multi-year savings on key contracts of more than $150k annually• Maintained greater than 99.9% uptime on all critical infrastructure and web applications

Orange Beach, Al, Us

• Managed team of employees to ensure all critical student facing services remain online in accordance with University SLAs.• Responsible for all IT infrastructure including storage, virtualization and server management, network and security, disaster recovery, power, and cooling• Responsible for all aspects of University public web presence including school web site, student portal, LMS and 20+ other online services provided by the university serving more than 30,000 students.• Responsible for all outgoing SMTP mail servers, PTR records, Blacklists etc.• Responsible for public and internal DNS for University.• Responsible for Secondary maintenance and administration of VMWare VSphere system containing 24 Virtual Servers contained in 4 VMWare Clusters with approximately 300 Guest operating systems.• Primary architect of all school online systems and server layouts.• Responsible for all Load Balancing configuration and maintenance for sites and services at multiple locations.

Gulf Breeze, Fl, Us

• Directed the architecture, platform, and implementation of chat services from conception through to production.• Hire and train Exchange technicians responsible to resolve customer issues maintaining approximately 150 front end Exchange servers and 60 back-end servers.• Provide regular employee feedback and growth opportunities to include yearly reviews, individualized training and positive corrective reinforcement when necessary.• Troubleshoot and resolve customer issues regarding spam filtering, DNS records including MX, SPF and TXT, public folders and other Exchange permissions as well as personal mail client issues across multiple platforms• Personally chosen to create department within the company. Responsible for creating all policies and procedures for department, as well as designing training materials and incorporating new department into existing corporate structure.

Pensacola, Florida, Us

• Senior technical resource for resolving all customer issues, including directly working with the Director of Software Development in order to resolve highly complex software issues.• Installation and training of enterprise level law enforcement information systems to include software for dispatch, jail operations and records management as well as mobile software for individual officers. • Coordinate all on-site personnel during customer conversions, including non-staff members such as Sheriff's officers and Dispatch managers hired to train new customers.• Troubleshoot and assist agencies with system wide network issues, configuring and troubleshooting MS SQL databases and assist with the design and implementation of complex mobile communications systems including cellular and radio communication systems.• Personally chosen to complete the most challenging installations, including high profile contracts and contracts struggling with initial implementation.

Washington, Dc, Us

• Senior Enlisted leadership responsible for the training and welfare of communications equipment and Marines in a special forces environment.• Ensure success of radio communications conducted in support of Force Reconnaissance operations including frequency allocation, encryption, equipment, and radio operator scheduling.• Ensure the security and availability of more than 10 million dollars of communications and encryption equipment.• Oversee training and education for all Company staff including radio and reconnaissance personnel• Selected for Meritorious promotion to Sergeant in board conducted within Force Reconnaissance Company• Served with distinction as Radio Chief, 1st Force Reconnaissance Company in support of Operation Iraqi Freedom during a month deployment requiring 24/7 radio monitoring and operations with only 5 personnel.• Maintain, allocate, inventory and purchase all radio and other communication equipment maintained by command including encryption devices, antennas and Counter IED systems.• Functional expert on all radio and computer communication systems employed by the US Marine Corps Force Reconnaissance units as well vehicular systems and Counter IED systems.• Directly responsible for up to 25 staff members, and more than 10 million dollars of communications equipment.

Master Of Business Administration - Mba, Information Security Management

Bachelor Of Science, Interdisciplinary Social Sciences

Education record