Charles Back Email & Phone Number

Aubrey, Tx, Us

Richardson, Texas, Us

• Leading test automation team focusing on UI, API, and Performance/Load testing.• SCRUM Master for Agile project.• Led cross-functional software audit team.• Worked on successful special projects with a short duration using Agile methodology.• Lead QA for decision engine (e.g., business rules) testing.• Introduced and led effort to maximize testing environment effectiveness through efficient environment management and change control.

Addison, Tx, Us

• Constructed complex data sets for data-driven automated testing of loan processing application.• Executed non-GUI automated test cases.• Developed test planning and test cases from business requirements and software design documents.

• Oversaw defect management process for large scale UAT project for a loan management system.• Helped reduce open defect counts from 300+ to 20-30 and reduce aging from 30-90 days to 1-10 days.• Coordinated with vendor to validate/verify newly opened defects for veracity.• Expedited defect resolution process through coordination of vendor personnel with Fannie Mae SME's and QA Engineers.

• Verification of SMS/SCCM package pushes to Windows XP and Windows 7 (32-bit and 64-bit) workstations/laptops/tablets.• Created Quick Test Professional (QTP) function libraries as a part of creating the automation infrastructure. • Created VBS scripts to automate manual processes for gathering system OU information, and Registry search

Plano, Tx, Us

• Recruited to launch new quality assurance department.• Oversaw daily activities of the department. • Manage quality assurance department, growing the department to 11 employees for a 2 to 1 ratio between development and QA.• Wrote test plans and test cases and conducted black box testing.• Started test automation program within the QA department. • Designed, coded, and oversaw automation team; held daily SCRUM meetings. • Provided project management oversight of QA testing projects.• Led special projects efforts for interoperability testing of HL7 and compatibility testing of anti-virus products.

• Oversaw corporate operations, including HR, purchasing, telecommunications, asset management, desktop support, etc.• Prepared special projects including developing presentations for sales, trade shows, and venture capital funding. • Developed disaster recovery plan for full and partial company loss. • Managed facilities and office expansion / move projects.