Charles Backstrom Email & Phone Number

United States

Responsible for Client Management which supports all CSI (Common Services Interface) clients (i.e. Apple, Amazon, Wal-Mart, Best Buy, Ericcson, Nuance) as well as on-boards all new CSI clients.Responsible for the Data Management, Data Usage Control System; Which enables the Business (Data & Marketing teams) to implement policies to manage subscriber’s data consumption on the Mobility network. There are over 600k subscribers treated daily.Responsible for the AERO (Analytics, Empirical… Show more Responsible for Client Management which supports all CSI (Common Services Interface) clients (i.e. Apple, Amazon, Wal-Mart, Best Buy, Ericcson, Nuance) as well as on-boards all new CSI clients.Responsible for the Data Management, Data Usage Control System; Which enables the Business (Data & Marketing teams) to implement policies to manage subscriber’s data consumption on the Mobility network. There are over 600k subscribers treated daily.Responsible for the AERO (Analytics, Empirical Research & Optimization). This team performs statistical historical analysis and error mapping for CSI as well as handles the connectivity and configuration for the CSI partners. Show less

United States

Managed the following teams Mobility Operation Liaison Team: iPhone capacity analysis, iPhone retail readiness, creation, administration and evaluation of vulnerability assessment for mission critical applications, Operations liaison with Mobility CIO.Enterprise Environment Management Team: install and configure application kits. Over 5,500 kits in 2007, provide 24x7 application support to Development, Test and performance organizations;, troubleshoot environment work requests. Over… Show more Managed the following teams Mobility Operation Liaison Team: iPhone capacity analysis, iPhone retail readiness, creation, administration and evaluation of vulnerability assessment for mission critical applications, Operations liaison with Mobility CIO.Enterprise Environment Management Team: install and configure application kits. Over 5,500 kits in 2007, provide 24x7 application support to Development, Test and performance organizations;, troubleshoot environment work requests. Over 10,000 work requests in 2007.Build Services Team: build services in support of 62 applications, configuration module in support of 25 Applications 164 app components and 159 environments.Provide support for ClearQuest and ClearCase products: supported development teams in migrating to an effective enterprise standard branching/merging paradigm Show less

United States

Responsible for 24X7 system analysts monitoring Wireless applications / systems that coordinate maintenance and repair activities with operations and vendor personnel to ensure high services availability and quality.Responsible for 24X7 network engineers monitoring data network that coordinate maintenance and repair activities with engineering vendor personnel to ensure high services availability and quality.Managed incident managers responsible for running outage… Show more Responsible for 24X7 system analysts monitoring Wireless applications / systems that coordinate maintenance and repair activities with operations and vendor personnel to ensure high services availability and quality.Responsible for 24X7 network engineers monitoring data network that coordinate maintenance and repair activities with engineering vendor personnel to ensure high services availability and quality.Managed incident managers responsible for running outage calls.Proactive monitoring of applications and network to prevent outages . Show less

United States

Managed the creation and deployment of a single enterprise change management tool. Took the two existing ticketing systems from the parent companies and developed a new single tool. The CHaRM tool was rolled out into production on schedule and within budget. The CHaRM ticketing tool processes over 10,000 change tickets per year.Achieved 100% results on Cingular internal process audit and post-audit issues.Implemented process for stricter approvals for Retail applications and… Show more Managed the creation and deployment of a single enterprise change management tool. Took the two existing ticketing systems from the parent companies and developed a new single tool. The CHaRM tool was rolled out into production on schedule and within budget. The CHaRM ticketing tool processes over 10,000 change tickets per year.Achieved 100% results on Cingular internal process audit and post-audit issues.Implemented process for stricter approvals for Retail applications and changes during the production day.Formalized the establishment of the Implementation Delivery Managers (IDM) by providing standardization of processes and procedures for all IT projects. IDMs were responsible for delivering over projects in 2003.Implementation of a “Project Profiling” process with metrics for normal, fast track and expedited projects.Implementation of a quantitative project prioritization process, which will take into account numerous factors such as company value, project dependencies and project profile. Show less

Senior level executive responsible for leading development, deployment, and installation projects for state and county government clients.

I directly managed 26 Developers and DBAs during product implementation engagements as well as was the lead direct design efforts to meet customer requirements and changing industry needs.

United States

Responsible for providing clients with software solutions involving design, development and deployment of client server applications. My roles included project lead, system designer, and senior analyst/programmer. Clients included AON (Alexander & Alexander), Advanced Technology Corporation (ATC), Media Marketing Services (MMS), EQ Services, and Monfort/Greely, CO.

United States

Directed the development and support of all SDS products used at over 90 locations nationwide. I was responsible for the installation, training and any interface with client systems with all of the company’s products. The SDS product lines supported the marketing efforts of healthcare facilities.

United States

Computer Systems Engineering Specialist / 1990Computer Systems Specialist / 1986 – 1990Senior Programmer Analyst / 1984 – 1986Programmer Analyst / 1983 – 1984Worked through the ranks of a large data processing shop specializing in COBOL. Specific areas of responsibility included project leadership, development and administration of project plans, coordination of team efforts and determination of implementation strategies.

Master Of Computer Science

Bachelor Of Science (B.S.), Math Education