Charles Basner Email & Phone Number

Harrison, NY, US

New York, New York, United States

• Partnered with external service providers to configure, test, and implement a new order management system resulting in a 70% increase in our straight through processing rate.
• Optimized procedure for managing unmatched trades reducing the trade fail rate to less than half of one percent.
• Managed project to capture and report key performance indicator metrics resulting in targeted areas for process improvement.
• Produced detailed documentation that enabled the transfer of 30% of daily tasks to cost efficient off-shore resources.
• Supported the European migration to trade date plus two settlements by engaging industry colleagues in discussions to understand the change, the potential impacts to the business, and ensure compliance during.

• Managed the operations of a five person team ensuring the optimization of the trade signal generation process which provides trading guidance to Portfolio Managers.
• Created procedures and processes for new asset introductions, including all training materials, which increased team productivity by over 200%.
• Redesigned the documentation update process increasing the Level 1 resolutions by 30% within the first three months.
• Recruited new talent, provided training materials for Support Associates, and pursued the growth of individual team members resulting in an 85% retention rate after two years and exceeding the expected rate of 25%.
• The productivity and success of this team directly led to the development of additional Level 1 support teams within other departments.

• Created an employee handbook containing goals, expectations, and standard operating procedures providing transparency and enabling the Firm to expand by 80% within two years.
• Contributed to the redesign of the Firm’s training program reducing the profitability lapse time for the average Trainee by 50%.
• Managed Trader risk parameters including buying power, max lot size, and max daily loss limits protecting the Firm’s capital exposure.
• Tested, evaluated, and implemented software updates to the primary execution platform ensuring reliable workstations for Traders.
• Identified and modified inefficient operating procedures for allocating short permissions reducing workflow expenditures and increasing the successful allocation rate for market open by 25%.
• Responsible for the Firm’s Human Resources activities including recruiting, training, and performance management.

• Personal trading results in the top 10% of the Firm using proprietary trading strategies.
• Developed personal stock filters increasing trade setup opportunities within my trading system by 40%.
• Mentored and supported new Traders at each stage of their development by monitoring and reviewing trades, providing feedback, and encouraging the use of proprietary trading methods.

• Supported five traders on a fixed income desk, focusing on Municipal bonds and Collateralized Mortgage Obligations.
• Administered portfolio inventory, including: booking trades, allocating bonds for customer accounts, and resolving trade breaks.
• Produced monthly P&L reports and presented performance to senior management.

• Reviewed order tickets for accuracy and processed all customer orders for fixed income products.
• Utilized a Bloomberg terminal to verify security information and setup all new CUSIPs in the security record master.
• Received an Employee Recognition Award given annually to one exceptional Operations employee.

• Reviewed all documentation for accuracy, compliance, and opened various types of new accounts.
• Managed a database consisting of over six thousand active accounts.
• Assessed daily trade blotters and resolved exceptions with contra brokers.
• Corroborated and processed confirmations for each transaction.