Charles Bataille Email & Phone Number

Oklahoma City, Oklahoma, United States

Moved into a more technically challenging role focused on planning large-scale, multifaceted projects, onboarding new clients into BankOnIT's managed infrastructure, while improving processes and delivering secure, reliable, and supportable outcomes.

Oklahoma City, Oklahoma, United States

Quickly shifted into work typically assigned to more senior level 4+ technicians including inheriting large surplus of stale projects from former employee and heavily assisting with large and/or difficult client onboardings.Created various implementation/migration/decommission project plans based on requested goal to meet the needs of customers and.

Oklahoma City, Oklahoma, United States

Worked with Project Management on more complex project-related tasks, found efficiencies in and honed new project tasks assigned to this role, operated as an expert resource in a few areas such as Printer Standardization & Deployment, New Client Onboarding tasks, & Microsoft & Other Vendor Application Installs & Migrations, and created documentation and.

Oklahoma City, Oklahoma, United States

Worked with Project Management on project tasks involving implementing/migrating/decommissioning banking and general software applications, printers, and computer hardware and peripherals, working with application vendors when necessary.

Quickly advanced to Level 1.5 within 3 months demonstrating exceptional technical skill and dedication, and once in-role provided leadership, increased team efficiency and quality, and spearheaded the development of a new call resolution process, nearly doubling confirmation rates and cutting down on repeat follow-ups.Managed and worked a queue of issues.

Delivered comprehensive remote support across a wide range of areas including Active Directory, VPN, hardware/software, mobile devices, Microsoft Office, and security, ensuring high-quality service for user base.