• Continued same responsibilities as Team Leader just with a larger team• Manage 60+ employees in 6 different locations• Completely reinvented the way USA Health utilizes the Biomedical team and focused heavily on innovating and integrating new processes• Maintained IT equipment requests for new projects, break fixes, and other assetstotaling over 3.5 million dollars a year.• Reports directly to CIO and is the Senior Manager in the Office of the CIO• Created and maintained USA’s Knowledge Base via share point and provided consistent and in-depth training for new hires on helpdesk, desktop support and biomed and continued growth for tenured employees• Promoted 13 of my direct supports to other teams including infrastructure, applications, programming, and network engineering• Recognized as 2021’s Highest performing IT Leadership personnel• Implemented a new asset tracking system by Zebra technologies for biomedical devices

• Delivered consistent and quality mentoring, training, and onboarding for teams of contractors and staff members.• Provided technology consultation for growing businesses, makingrecommendations, and upgrading existing systems.• Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.• Reviewed networking and infrastructure to evaluate sub-optimal areas and tohelp provide better network coverage.• Connected with customers through a weekly rounding schedule, to relate system changes and integrate customer feedback into improvement processes.• Worked closely with team members to deliver project requirements, developsolutions, and meet deadlines.• Forecasted, scheduled, and monitored project timelines, personnel performance, and quality of work.• Created project plans with established timelines for integral phases, assigned toappropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.• Led third-party contractors and conveyed project requirements, scope,milestones, and regulatory compliance.• Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline.• Managed entire project life cycle from initial concept through final delivery.• Set project schedules and oversaw milestones for duration of project.• Obtained quotes from various suppliers to determine most cost-effective purchasing options.• Maintained appropriate inventory levels to meet personnel and corporate needs.• Determined recurring business needs and maintained necessary inventory levels.• Tracked and approved procurement plans and inventory levels.• Evaluated staff performance against expectations.• Established training programs.• Recruited and interviewed highly qualified candidates to fill vacancies

• Supported day-to-day for all Desktop related activities. Managed the current team of technical professionals and processes• Responsible for SLAs and reporting Service Delivery Metrics• Consistently utilize GDP, PeopleSoft, SPM, and other company platforms to maintain compliance• Monitored technical and financial aspects of the contract• Works Closely with the AM's, BDM's, SCSL, and all other key stakeholder to maintain and grow relationships• First customer focal point for all day-to-day delivery issues including but notlimited to:- HR management of the FTEs with a strict adherence to all employment statutes- Reporting and management of metrics according to customer and contract requirements- Attend customer meetings and assist in communicating the customer's business- strategies to the team and TEKsystems leadership- Meeting customer budget goals and TEKsystems financial goals

• Assisted Manager with team development• Provides end user support for IMAC's• Diagnose software/hardware problems for team member escalations• Install and configure software for WIN 7 and WIN 10 OS• Maintain client inventory• Conduct walk throughs for new business and assess the hardware needs of the client• Provide quotes based on need• Consult with vendors for hardware repair as necessary• ITSM tool of KACE for all ticketing requirements• Managed all new facility projects from initial concepts to deployment and go-live• Created documentation on best practices for team members• Provided team training on new best practices