Charles Benoit Email & Phone Number

Texas, United States

Texas, United States

Fort Worth, Texas, United States

• Managed Installation, Upgrade, Patching, and maintenance of Business Intelligence applications• Responsible for SAP Business Objects administration, Data Services administration• Capacity Planning, Software benchmarking, Tool evaluation• Configured SSL and SSO for applications (SAML/Keebros)• Used Active Directory for authentication and user group management• Backup, Disaster recovery setup, Migrations, creating transports, and maintaining logical and physical servers.• Work with Remedy change request approval process and attend Change Approval Process meetings • Coordinate with On-site, and Off-shore teams to manage the day to day operations. • Backup, and Disaster recovery planning and implementation• Collaborate with the development team in achieving defined targets to maintain SLA and deliverables• Worked on Apache Tomcat webservers • Worked on Linux servers

Dallas/Fort Worth Area

• Managed Installation, Upgrade, Patching, and maintenance of Business Intelligence applications• Responsible for SAP Business Objects administration, Data Services administration, Tableau administration, and Ab Initio administration• Capacity Planning, Software benchmarking, Tool evaluation• Configured SSL and SSO for applications • Used Active Directory for authentication• Administered Tableau upgrade from 8.x to 9.x to 10.x.• Backup, Disaster recovery setup, Migrations, creating transports, and maintaining logical and physical servers.• Create reports using Web Intelligence and Crystal reports• Universe design with IDT and UDT• Create Views and Dashboard using Tableau • Collaborated and maintained professional relationships with development team, business user community, technical team, and management while managing day to day operations.• Conduct & Lead meetings with PCI external (E&Y) and internal auditors and application/infrastructure teams to conduct PCI assessments to comply with SOX standards • SOX compliance documentation for the above applications • Follow ITIL process • Work with Service Now (DASH) change request approval process and attend Change Approval Process meetings • Coordinate with On-site, Near-shore, and Off-shore teams to manage the day to day operations. • Backup, and Disaster recovery planning and implementation• Collaborate with the development team in achieving defined targets to maintain SLA and deliverables• Worked on Web Logic and Apache Tomcat webservers • Worked on Linux servers• Knowledge of HANA – attended training

Dallas/Fort Worth Area

• Managed the upgrade and implementation of SAP4.1 SP1 application security from scratch. • Determined the method of authentication and provided the optimal solution for the implementation path. Used Active Directory/LDAP (Global Catalog) for authentication and configured SSL and SSO.• Provided the architectural change to the enterprise wide application to support the growing needs of the reporting structure and the executive data extraction stability• Migrated the data content using the Universe Migration Tool (UMT). Created Probes to manage Server monitoring and Performance tuning. • Defined strategy and implemented the migration path from 6.1 to 6.5.4 then from 6.5.4 to XI 3.1 SP4 and then from BOXI3.1 SP4 to SAP4.0 seamlessly. • Changed the architecture from Intranet (accessible only via VPN or in-house network) to Extranet (accessible from the internet)• Used Linux with Web Logic and Apache web servers• Involved in supporting the SDK users to build their application and web server layers, by building and deploying their web servers on the Web server to connect to the Application via the SDK. • Implemented, and configured the various Business Objects application like Application Foundation (Performance Manager), Auditor, Publisher, xCelsius (Dashboard) and Data Integrator.• Designed and developed the solution architecture and the database model from single tier to three and four tier architecture to scale performance and stability purpose• Upgraded the Oracle middleware database from 9i to 11g• Managed and maintained the DataStage process and Data Management for the Extraction, Transformation, and the Load Data Structure.

Primary responsibility included managing all day to day production activities and resolving technical issues.Identifying and mitigating production control risks and achieving the export target for the month by involving in daily production process.Defined strategy and implemented the migration path from 6.x to XIr2 seamlessly. Capacity Planning provided the opportunity to architect the server consolidation process to all Windows environment from UNIX and Windows. Changed the architecture from all intranet (internal and external users) to intranet for internal, and extranet for external users. LDAP and Windows NT authentication using Single-sign on was implemented. Involved in supporting the SDK users to build their application and web server layers, by building and deploying their web servers on the Web server to connect to the Application via the SDK. Implemented, and configured the various Business Objects application like Application Foundation (Performance Manager), Auditor, Publisher, and Data Integrator.XIr2 migration strategy involved grouping the application servers (Job servers, Report servers, and Cache servers) to be used by one or more groups (security).Coordinated, implement, and performed production support planning and monitoring procedures, scheduling and planning nightly batch cycle. Defined and implemented various levels of security groups, Determine the best practice to migration full client personal documents to XIr2. Strategize and identify the full clients reports that cannot be converted and convert the others while continue with DESKI for the unconverted full client reports.

Responsibilities included project management, technical leadership and implementation of several projects over the years across IEEE organization. Led the Datawarehouse and Business Intelligence team. Designed, developed and implemented a home grown datawarehouse using BPWIN, ERWIN, Oracle PL/SQL and Proc*C. Upgraded and maintained Business Objects/Web Intelligence from version 3.1 to 6.1a in intranet and extranet mode. Designed many universes and customized the BO RDT using the Designer. Maintained the Web Intelligence application using the Administrator tool. Incorporated authentication and authorization process using Oracle stored procedure, BO Supervisor module, and LDAP and Site Minder tool. Configured Zero Administration Business Objects (ZABO) tool to enable Web Intelligence users to access full client (Desktop) reports. Configured Broad Cast Agent (BCA) tool for external and internal users to schedule reports. Implemented Service Level agreement (SLA) for the Datawarehouse availability. Responsible for verifying accuracy of data, and the maintenance and support of the data warehouse using ETL scripts, using PL/SQL and PRO*C. Designed and implemented the Market Segmentation process based on the statistical data provided. Maintained and managed multiple simultaneous projects using MS-Project tool.Responsible included the management of production support of the nightly batch process.

Systems Analyst for designing and implementing the Data Warehouse for the third party tool (Syntra) of Oracle Application suite. Extract the data from Oracle Application and link it with the Syntra database, de-normalize the tables and create the data warehouse.Responsibilities included establishing quality control measures adhering to industry standards with zero defects.

 Business Systems Analyst for production support for an online custom built application, built around Oracle financials.  User liaison, functional design and analysis, project management and business process, design pre & post sales application for EDA products;  Managed project leads to support internal manufacturing, engineering, order management, sales & maintenance units;  Project analysis & management for application modification, enhancement and maintenance  Support using variety of relational databases and project management methods, prioritize requests, assign roles and responsibilities, coordinate database refresh. Managed development and delivery of several projects with hands-on experience - Mergers and Acquisitions data conversion - Feb 97 to Apr 97 & Sep 98 till Nov 98. - Web based time entry system - May 98 till Aug 98 - Stream Release (Firm to Stream Release) - Mar 98 till Apr 98

Business Systems Analyst for production support for an online custom built application, built around Oracle financials. User liaison, functional design and analysis, project management and business process, design pre & post sales application for EDA products; Managed project leads to support internal manufacturing, engineering, order management, sales & maintenance units; Project analysis & management for application modification, enhancement and maintenance Support using variety of relational databases and project management methods, prioritize requests, assign roles and responsibilities, coordinate database refresh.Managed development and delivery of several projects with hands-on experience - Mergers and Acquisitions data conversion - Migration project - Jan 98 till Feb 98 - Commissions for the sales representatives - Nov 97 till Dec 97 - Implementing Business Units - Aug 97 till Oct 97 - SAP - Purchasing and Financials Roll-out for Europe Business Unit - May 97 till Jul 97 - Sales Force Automation (SFA) interface - Nov 96 till Jan 97