Charles Bowman Email & Phone Number

Navarre, Fl, Us

Navarre, Fl, Us

Pensacola, Florida, United States

• Implement System Center Configuration Manager (SCCM)/Microsoft Endpoint Configuration Manager (MECM) from the ground up and transition the client from Symantec Asset Management Suite (Altiris) in a global, enterprise level environment spanning multiple Classified and Unclassified environments consisting of more than 20,000 assets • MECM administration including Windows and Office security updates, creation and deployment of application packages and task sequences, management of the Windows client image, and creation of scripts to automate tasks that pertain to desktop configuration • Implementation and enforcement of systems administration operational processes, procedures, policies and associated documentation including creation and maintenance of SOPs and user documentation for MECM processes and software in addition to documenting workflows • AI Research and Implementation Team Member

Pensacola, Florida, United States

• Implement System Center Configuration Manager (SCCM)/Microsoft Endpoint Configuration Manager (MECM) from the ground up and transition the client from Symantec Asset Management Suite (Altiris) in a global, enterprise level environment spanning multiple Classified and Unclassified environments consisting of more than 20,000 assets • MECM administration including Windows and Office security updates, creation and deployment of application packages and task sequences, management of the Windows client image, and creation of scripts to automate tasks that pertain to desktop configuration • Implementation and enforcement of systems administration operational processes, procedures, policies and associated documentation including creation and maintenance of SOPs and user documentation for MECM processes and software in addition to documenting workflows

• Responsible for the upkeep and configuration of computer systems on a contract supporting approximately 10,000 devices• Use of Remedy and ServiceNOW ITSMs• Use of PowerShell for installations, package deployments, and task automation• Utilization of Microsoft Endpoint Configuration Manager (MECM/SCCM) environment during imaging process• Allocation and revocation of permissions in Active Directory• Allocation and revocation of Administrator tokens as member of PKI team• Issuance and management of mobile devices via BlackBerry UEM (Unified Endpoint Management) and Mobile Iron platforms.• Analysis of system logs and identification of potential issues with computer systems• DoD Change Approval Process, including but not limited to POAMs, the RMF Framework, and NIST 800-53.• Familiarity with DISA SCAP scan process• Administrative role within the Department of Defense's Commercial Virtual Remote (CVR) Environment to support the Department’s move towards a large-scale telework posture in response to the COVID-19 national emergency

Gulf Breeze, Florida, United States

• Tier 1 and Tier 2 technical support, also provided support to Field Technicians, as well as handling corporate escalations.

Gulf Breeze, Florida, United States

• Designed, built, and maintained PCs customized for specific use cases• Designed small office and home networks for specific use cases• Applied operating system updates, patches, and configuration changes as well as general maintenanceto my clients• Repaired hardware and software as needed for computers and networks.