Main Objective: Minimize loss of real property in default by curing the default or executing a voluntary or involuntary separation. Obtained customers current, clear financial picture. Advised on plan to cure if resources available. Reviewed titles, appraisals, mortgages and deeds. Executed short sales and Deed in Lieu of foreclosure exit strategies. Protected assets from loss to 3rd party via verifying taxes, liens and judgments. Team Lead / Acting supervisor when supervisor was out of office.Consistently surpassed assigned goal and assisted others to reach goal.

Main Objective: Served as bankruptcy expert on project to develop MortgageServ software functionality.Assisted in creating the bankruptcy module functionality. Wrote business scenarios, test scripts, and process flows. Managed portfolio of accounts in bankruptcy using the MortgageServ system. Provided process enhancements for MortgageServ bankruptcy processing. Created MortgageServ Bankruptcy Quick Start Manual.Trained L & D and bankruptcy department on using the MortgageServ system.Acted as liaison between servicing centers for product servicing transfer.

Main Objective: Resolve delinquent accounts for customers in bankruptcy.Communicate with attorneys via bankruptcy regulations to learn customer's intentions. Secured payment arrangement for property retention. Executed court process for surrender. Calculated NRV (net realizable value) to find equity of properties. Ordered valuations and property preservation for vacant properties. Selected as bankruptcy department Default Ambassador.Selected to join the MortgageServ project and Bankruptcy expert.

Main Objective: Secure up to date payment arrangements on mortgages between 30 to 90 days delinquent. Contacted customers via speed calling on automatic call system or manual calling. Sent letters to initiate contact. Utilized various skip-tracing tools to locate customer. Updated all customer info upon contact. Negotiated payment arrangements to cure default. Recommended accounts to be forwarded for the next stage of the collection process.Trained new hires on the floor after classroom training.Assisted with supervisory tasks.

Main Objective: Manage various support departments for client to focus on core business.Managed client's pick, pack and ship at international warehouse. Managed duplicating department in Chicago's largest law firm. Employed, terminated, trained and developed team members. Advised co-managers on employee morale and space utilization. Controlled budget and expenses for maximum profit. Forecasted and projected anticipated business needs. Created policies and procedures manuals for various locations. Executed transition and start-up of new client sites.

Main Objective: Serve hot, fresh fast-food, meeting state and local sanitation requirements.Managed team from 4 to 22 crew members. Crossed-trained employees. Secured cash depots up to $5,000.00. Maintained inventory weekly. Conducted periodic employee reviews. Decreased daily payroll costs by 3.5%. Selected to execute new store start-up.