Charles C

Charles C Email and Phone Number

MA
Charles C's Location
Melbourne, Victoria, Australia, Australia
About Charles C

With 9+ years of extensive experience in the customer service/support related field, especially 6+ years experience in Supply Chain Warehouse Management System support, Charles has been involved in all support phases, after project implementation, post go-live support until formally transitioned to Customer Support Organization. His contributions lead to customer satisfaction. He handles any issue from various AU & NZ clients whose warehouse strategy includes retail distribution, direct to consumer, food & fashion industry, and 3PL (third party logistics). Lastly, he is proud of himself on being enthusiastic, tidy, having personal interest to people, and well organized with excellent attention to detail.Specialties:SCALE (Supply Chain Architected for Logistics Execution), SQL Server 2005/2008, Crystal Reports XI.

Charles C's Current Company Details

MA
Charles C Work Experience Details
  • Manhattan Associates
    Senior Cso Consultant
    Manhattan Associates Jan 2011 - Aug 2015
    Melbourne, Australia
    Handling customers from Asia Pacific region and providing high level customer support utilizing SalesForce.com as case tracking management system.Resolving both functional and technical issues of WMS application by means of remote access (RDP or Citrix System), i.e. SCALE (Supply Chain Architected for Logistics Execution) and Billing Management, application based on .NET platform.Working closely with Professional Service Organization (Project Team) and R&D to identify critical issues and performing technical Implementation Audit during a project transition or post system upgrade.Acting as the subject matter expert for Manhattan Supply Chain solutions when exploring or developing new initiatives or modification.Designing modification specification based on customer requirement and MOD scope with estimated quote for any billable work.Review and advocate deployment of fixes and patches for system’s defect fixed by R&D.Transition to support call with customers after a successful Go-Live project.Providing a basic troubleshooting for MS Dynamics AX issues and configurations related to data interface to SCALE.SQL Stored Procedure and Crystal Reports.
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  • Manhattan Associates
    Cso Consultant
    Manhattan Associates Nov 2007 - Dec 2010
    Sydney, Australia
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  • Manhattan Associates
    Call Center Consultant (Us Clients)
    Manhattan Associates Jul 2006 - Oct 2007
    Sydney, Australia
    Handling calls and providing issue resolution to USA based customers with Warehouse Management System and Transportation Management System.
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  • Optus
    Customer Service Representative (Switch Reps)
    Optus Jan 2005 - Jun 2006
    Sydney, Australia
    Handle more than 5 various Optus Telecommunication and Entertainment products both residential and business customers.
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  • Tpg Telecom
    Technical Support
    Tpg Telecom Jan 2004 - Jan 2005
    Sydney, Australia
    Troubleshooting technical networking, internet, domain server and email issues for business and residential customers.

Charles C Education Details

Frequently Asked Questions about Charles C

What is Charles C's role at the current company?

Charles C's current role is MA.

What schools did Charles C attend?

Charles C attended University Of Technology, Sydney, Rwth Aachen.

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