Providing training and support for web, apps and social media alignment across licensee markets for Shell Brand International.Responsibilities include designing training and communications for new or approaching functionality for licensees globally. Delivering training and updates mainly via virtual meeting rooms and webinars.Assisting the Loyalty CRM Manager by testing and compiling user journeys as well as creating documentation for new processes, tools and integrations.

The Digital Training and Support Analyst is responsible for developing and executing end-user training program for Adobe Experience Manager (AEM, aka Adobe CQ5), and other Adobe tools such as Social, Campaign, Target and Adobe Analytics. Responsibilities include designing training content by composing detailed “how-to” documents, screen captured step-by-step videos, and creating exercises and tests. Delivering training via various means, including self-train materials on the Intranet, conduct group training sessions using web-conferencing and collaboration software. Also one-to-one training tailored for individuals.Also responsible for supporting Digital Standards Manager on content appearing on customer facing websites. This includes ensuring taxonomy, online branding and content metadata is correct as well as adherence to WCAG accessibility guidelines.

Responsible for logistical arrangement for more than 100 events per year.Sending and monitoring pre-work for all classes.Responsible for inviting all attendees and liaising with nomination coordinators to facilitate replacements and changes where necessary.Collaborating with the developers on new content to ensure a full understanding of any new requirements.Implementing Learning and Development policies, processes and procedures.Resolve problems to the satisfaction of involved parties, maintain rapport with all departments and attend relevant meetings, coordinating feedback and looking to areas of improvement for the courses and to the internal processes of the global event management team.Training new LEMs around the globe on all aspects of the role. Virtual onboarding.Preparing delegate binders, handouts, registers and feedback forms.Coordinating trainees, handling client queries and troubleshooting to ensure that all runs smoothly.Post-event evaluation (including analysis and reporting for stakeholders).Managing training groups ranging from 10 to 30 attendees in international and domestic locations

Assist to establish, implement and maintain policies and practices for assisting employees and their families as they relocate.Minimise relocation costs and disruption of work for the employee and the organisation.Responsible for communicating information and details to Clients and Third Parties in an effective and timely manner.Work to validate and determine that all processes and decisions are in line with Company policies and guidelines.

Maintaining and applying an up-to-date knowledge of the firm's risk management policies and operational procedures and ensuring company adherence to these. Preparation of applications for UK visas, document checking.Inbound and outbound visas for entire UK operation (more than 200 applications per year).Providing regular follow up on enquiries received.Providing advice and information about visa and work permit requirements.Maintaining knowledge of the Points Based System (specifically Tier 2), settlement, Visas and citizenship procedures.Providing technical advice to employees and managers on immigration queries from short term visits for business to long term assignments.Providing main point of contact assistance to clients regarding immigration issues.Examining passports and recognising documentation.Setting up and maintaing Immigration Focal Point programme in all Shell UK businesses.Keeping up to date with changes in legislation and current affairs.Reinforcing legislation and policy with regular updates to managers and HR/recruitment personnel.Compiling, writing and presenting reports and statistics.Record keeping in line with UK Border Agency guidelines and liaising with home office on audits.Liaising with UKBA on queries when unusual circumstances arise.Organising fast-track applications when required for renewals and in-country changes in visa type.

Issuing insurance polices and advice to insurance holdersResponsible for building and maintaining effective relationship with customersProviding detailed information about insurance policies to new and existing customersMaintaining proper records of customer data and documentsHandled customer queries by letter, email and phone