Charles Chan

Charles Chan Email and Phone Number

Technical Project Manager | Scrum Master (PSM Certified) | Data Analyst @ FreshBooks
Charles Chan's Location
Toronto, Ontario, Canada, Canada
Charles Chan's Contact Details

Charles Chan personal email

n/a
About Charles Chan

Empathy and listening intently have been my success drivers. My 10 years of technical project management experience in a digital agency environment has delivered AODA compliant site redesigns, e-commerce solutions, and intranet migrations using various content management systems resulting to aware winning productions. I’ve established and grown client relationships by empathizing with their needs, and focusing the delivery team’s energy to satisfy these priorities. My proficiency at translating between the technical and non-technical stakeholders has also contributed to the project successes.

Charles Chan's Current Company Details
FreshBooks

Freshbooks

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Technical Project Manager | Scrum Master (PSM Certified) | Data Analyst
Charles Chan Work Experience Details
  • Freshbooks
    Lead Project Manager | Marketing
    Freshbooks Nov 2020 - Present
    Toronto, Ontario, Ca
  • Springboard
    Data Scientist Program - Student
    Springboard Jul 2020 - Nov 2020
    San Francisco, California, Us
    550+ hours of hands-on curriculum, with 1:1 industry expert mentor oversight, and completion of 2 in-depth capstone projects. Mastering skills in Python, SQL, data analysis, data visualization, hypothesis testing, and machine learning.
  • Imc Ba
    Senior Technical Project Manager & Operations Manager
    Imc Ba Apr 2018 - Apr 2020
    Toronto, Ontario, Ca
    - coached project managers and guided team growth to enable an increase in delivery capacity - led and managed delivery teams to implement e-commerce solutions in the tourism, retail and school food services space- created original project delivery processes and templates, facilitated feedback loops to build knowledge base to improve delivery efficiencies and minimize risks- assembled delivery teams for active and pending projects, maximizing overall development team utilization rate while highlighting risks over skill and schedule alignment- reported weekly to senior management regarding development team productivity - created dashboards for developers and project managers to help with project task and resource management
  • Agility Cms
    Digital Project Manager
    Agility Cms Jan 2017 - Mar 2018
    Toronto, Ontario, Ca
    - Led teams to successfully deliver ecommerce websites on the Agility platform​, resulting in customer success and respective account growth- Implemented internal project management processes to help teams convert SOWs to project requirements, tightly aligning client needs to deliverables. - Navigated client and QA team through exhaustive third party approval process to meet AODA level A compliance
  • Shelpr
    Co-Founder | Shelpr.Com
    Shelpr Jan 2015 - Jan 2017
    Co Founder of Shelpr.com where you pay for your purchase, Shelpr pays for your donation. - from ideation to production, created and continue to advance shelpr.com
  • Inorbital
    Producer & Digital Project Manager
    Inorbital Jan 2008 - Dec 2016
    Toronto, Ontario, Ca
    - Proficiency in project management, cultivated account growth with multiple clients returning, leading to repeated deliveries per client- As project lead, from requirements gathering, resource and project planning, implementation, testing to deployment, guided and enabled team to produce award winning website redesigns with Kentico CMS integration- Effective communicator with a keen focus on detail, and emphasis on collaboration and individualized communication styles; often translating between the technical and non-technical stakeholders and team members- Exhibited leadership qualities to lead internal initiatives to improve internal operation efficiency; also implemented improvements in operations, governance and communication flows with use of online platforms and processes- Helped prepare sales presentations and RFP applications- See Projects section below for website portfolio
  • University Of Toronto Research Lab
    Software Developer
    University Of Toronto Research Lab Sep 2002 - Aug 2005
    - As part of a team, developed scripts and tools to process and organize datasets in Perl- Created desktop Visual Basic lab equipment scheduling tool - Co-authored research paper- CpG Island microarray probe sequences derived from a physical library are representative of CpG Islands annotated on the human genome. http://nar.oxfordjournals.org/cgi/content/abstract/33/9/2952

Charles Chan Skills

Web Project Management Project Planning Client Relations Team Leadership It Operations Web Content Accessibility Guidelines Agile Methodologies Project Management Kentico Cms Business Process Improvement Client Services User Experience Scrum Web Development Information Architecture Iis Jira Team Building Front End Development .net Framework Seo Social Media Marketing Content Management Systems

Charles Chan Education Details

  • University Of Toronto
    University Of Toronto
    Mathematics And Computer Science

Frequently Asked Questions about Charles Chan

What company does Charles Chan work for?

Charles Chan works for Freshbooks

What is Charles Chan's role at the current company?

Charles Chan's current role is Technical Project Manager | Scrum Master (PSM Certified) | Data Analyst.

What is Charles Chan's email address?

Charles Chan's email address is ch****@****tal.com

What schools did Charles Chan attend?

Charles Chan attended University Of Toronto.

What are some of Charles Chan's interests?

Charles Chan has interest in Cello, Pokemon Go, Interactive Technologies, Baseball, Basketball, Piano, Social Entrepreneurship, Data Science And Modeling, Data Visualization.

What skills is Charles Chan known for?

Charles Chan has skills like Web Project Management, Project Planning, Client Relations, Team Leadership, It Operations, Web Content Accessibility Guidelines, Agile Methodologies, Project Management, Kentico, Cms, Business Process Improvement, Client Services.

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