Developed and released new Service Now forms for environmentally specific relationships, queue monitoring, and incident processing with strict SLAs for EPR entitlement user queries.- Implemented policies, procedures, standards, training, and methods for entitlement integration.- Coordinated and monitored complex QA/UAT testing for successful entitlement implementation.- Managed Batch management monitoring, resolving failures, and escalating issues to successful completion.- Created users, groups, provided access, and managed group policy within Active Directory.- Conducted onboarding classes and provided daily ticket support (35 to 50 tickets)

Developed and released new Service Now forms for environmentally specific relationships, queue monitoring, and incident processing with strict SLAs for EPR entitlement user queries.- Implemented policies, procedures, standards, training, and methods for entitlement integration.- Coordinated and monitored complex QA/UAT testing for successful entitlement implementation. Employ industry best practices, processes, procedures- Managed Batch management monitoring, resolving failures, and escalating issues to successful completion.- Ensure Compliance with corporate security policies and practices.- Maintained IT security principles and practices for IAM Team-Ran Queries via SQL and Aqua Studio- Created users, groups, provided access, and managed group policy within Active Directory.- Conducted onboarding classes and provided daily ticket support (35 to 50 tickets).-Service Desk/Help Desk Support Service Now Ticketing System

Responsible for defining requirements for IAM solutions, working closely with IAM developers, providing oversight, governance, coaching and mentoring to business analysis and developers. Provide support in managing Identity Management Platform.Prepare reports and artifacts for internal and external audits.Identify access discrepancies and remediate the issues.Validate the implementation of single/reduced sign-on (SSO), provisioning identity workflows, access management, RBAC (Role-Based Access Control), compliance and auditing technologies, federated identity/federated enterprise system.Operation and support background troubleshooting problem solving.Overseen the creation and maintenance of policies, procedures, and internal control documentation required for user provisioning, role changes, de-provisioning, auditing, etc. Assist or lead enterprise wide IAM application risk prioritization and scoping analysis, including risk & control self-assessments. Proactively worked with technology and business managers to identify potential issues and ensures effective remediation and communication. Recommended improvement opportunities within IAM processes reducing inefficiencies and improving the companies risk posture. Ensured projects were delivered on time, on budget, with agreed upon quality. Ensure each project has appropriate project planning deliverables. Overseen the creation and maintenance of policies, procedures, and internal control documentation required for user provisioning, role changes, de-provisioning, auditing, etc. Responsible for testing application on-call support rotations. Maintain SLA (Service Level Agreement) SLO (Service Level Objective) SLI (Service Level Indicators) Monitoring Dashboard.JIRA ADMIN setups Project and manage the project backend. Service Desk as a Tool Tickets submitting sending emails to vendors revoke or grant access. Support and track client success. Managed and lead the identity and access management activities