Charles Chen Email & Phone Number

California, United States

California, United States

Fremont, Ca

• Managed team of direct report professionals, responsible for ASUS US and Canadian Marketing logistics operations. Defined employee functions and provided all relevant training and mentorship on key job functions. Built a close-knit and adaptable team while overseeing and reviewing performance on a regular basis to drive constant improvement.• Responsible for event logistics planning and coordination between ASUS Marketing, Sales, HQ and business partners/vendors while resolving issues and conflicts to ensure timeline and KPI adherence.• Developed, proposed, and implemented Marketing off-site inventory creation, leveraging 3rd party logistics to significantly reduce negative delivery impact during company relocation and downsizing.• Drafted and presented monthly/quarterly business review to upper management/executives and Marketing team, summarizing overall logistics expenditure, YoY review and comparison, positive vs pain points, and outlined plans for refinement.• Identified and implemented end-to-end operational and logistics process optimizations, resulting in shorter turnaround and 15% shipping cost reduction.

Fremont, Ca

• Assisted founder in the setup of initial company site.• Managed supplier relations, including part sourcing, price negotiation, and account balancing.• Assisted in authentication of product conformity and resolution of any customer side issues (defects, RMA/RGA processing).• Processed inbound shipments into inventory and shipped outbound according to HQ shipping schedule.• Resolved issues in multiple aspects of company operations, including accounting, inventory, shipping and receiving.• Interface daily with international contacts, including coordinating with headquarters in Singapore and sister branches in Malaysia.

Fremont, Ca

• Compiled client data for analysis of housing market pricing and correlation to loan interest to assist in determining optimal loan types and rates for clientele.• Delivered and presented mortgage paperwork for clients to sign and affirm, while establishing and maintaining a positive relationship between the client and the company.• Directly interfaced with clients to assess and address particular needs.

• Reviewed feature specifications and design documents. Created and executed test plan and detailed test cases for entertainment purposes (e.g., games, platforms, and peripherals.)• Routinely participated in stress, functionality, and compatibility testing.• Worked closely with PM and PLM to understand customer requirements and modified test cases accordingly.• Worked daily with management and development teams to provide detailed information and testing status.• Familiar with customer escalation process and helped with customer escalation for our products.