Charles Cline Email and Phone Number

•Manage a team of claim examiners handling life claims submissions on various life insurance products• Tasked with providing team support and coaching, to ensure each examiner is positioned to be successful in their career.• Review all claims in excess of examiner limit and provide immediate feedback for each examiner • Collaborate with examiners on complex claims and formulate an action plan to ensure proper timeliness and effective communication amongst stakeholders. • Train new Claims Examiners on high dollar claims involving premium refunds, suspense accounting, Premium Deposit Fund processing, Reinsurance, and claim voids. • Prepare semi-annual and monthly performance reviews for all claim examinersCreate Ad Hoc Outstanding Reports via SQL in TAI Reinsurance Management System bimonthly for Kansas City Life and Grange Insurance policies • Reporting Data is extracted in order to build settlement request reports sent to each reinsurer for payment • Reconcile claims management data in AS400 system with TAI data to ensure complete accuracy of settlement submission • Excel report is formatted to reinsurer specifications and submitted to each reinsurer with proof of passing documentation via FTP • Submit reinsurance data, including captive, assumed, and retroceded reinsurance to each reinsurer via FTP/MFT process • Maintain status of each reinsured claim submitted to ensure risk amount is received prior to the non-admit period expiration• Submit status requests with reinsurers that have not submitted risk amount requests within 60-90 from FTP submission. • Consult with Reinsurance Administration Director, Actuarial, and Accounting Director advising of potential challenges that may be encountered during the settlement request process. • Reconcile Monthly and Quarterly Reinsurance Data via SQL queries and Microsoft Access to ensure accurate documentation of pending claims is monitored and paid within cycle expectations.

Investigate claims made by attorneys and family members against life insurance policies SOP Manual Development – Assisted in the design of the Claims Operating Procedures: • Continuous development of the Standardized Claims Reporting processes within the Claims Department • Document Communication protocols between Claims, Customer Service, Annuities, & Claims Distribution departments. Create and implement Reimbursement & Documentation protocol to ensure reinsurer billing and security expectations are met: • Utilize communication tool (TAI Connector) to transmit reimbursement documents to reinsurers via FTP/MFT Server• Set internal reinsurance protocol to ensure consistent billing and timely receipt of reimbursement requests• Manage reinsurer relationships to ensure expectations are met and documentation is sufficient for reinsurer analysis Collaborate with senior managers and Third-Party Implementation Specialists for review of the new claims & policy management system• Work with Software Implementation Specialists regarding the “Out of the Box” product offered and customizations that would be required for company-specific needs • Work with Software Engineers to create user stories for claims-specific functionality• Continue to learn linear processes regarding claims setup from initial reporting to payment Receive Initial Notifications and notify reporter of investigation process Create a claims plan of action in order to exceed 4-day cycle time goals. Analyze policy documents to determine beneficiaries, including trusts, estates, or next of kin. Utilize IBM Mainframe, OnBase System, TAI, and Swiss Re web-based system for policy investigation, storage, and legal research. Access SQL queries to obtain reinsurance monthly & quarterly billing data. Obtain reinsurance financial data via SSRS

Introduce highly-skilled IT professionals to our clients primarily based in the Kansas City Metropolitan area with the following skillset: NET, Java/J2EE, Project & Program Managers, Business/Systems Analysts, Network & Systems Security Engineers, Quality Analysts, and ETL/Informatica* Source and screen candidates based on client technical needs and collaborated with Account Managers recommended candidates * Collaborate with client hiring managers to ensure pool of candidates are meeting the expectations of internal position description* Utilize COMPAS Applicant Tracking System to manage candidate pipeline, notify candidates of interview status & outcome, and review passive candidates for consideration of new positions * Complete Salary Negotiations to ensure candidates receive market value for their skillset while maintaining company target margins

Serve as coordinator for clients in Midwest territory responsible for materials purchasing and activating sub- contractors in respective locations to ensure cycle times are exceeding client expectations* Coordinate with local contractors and set project timelines that include parts ordering, technician availability, and client facility accessibility* Negotiate pricing and labor times to ensure profit margins are meeting company expectations while adhering to client budget guidelines* Prepare proposal submissions with management and Vice President for submission to client liaison for approval* Submit recommendations to clients regarding appropriate hardware to ensure cost and time efficiency* Source new subcontractors in coordination with Sourcing Manager to assist in cycle time expectations* Utilize ERP(BAAN) system for parts ordering, client communication, and project management tracking.

Investigate the cause and determine the outcome of automobile accident claims filed by insured’s, third parties, police, attorneys, or any directly or indirectly involved party* Interview all drivers, witnesses, police officers, and passengers of each claim filed to determine company exposure* Determine the appropriate coverage on each policy is valid and active* Submit a detailed report to management that summarizes the events of each claim and recommend a judgment as result of the investigation* Negotiate 1st party and 3rd party vehicle value if respective automobile is determined to be a total loss* Collaborate with attorneys on obtaining recorded statements from their clients that they represent* Report to court if required by lawsuits when filed by 1st or 3rd parties* Train other adjusters when required

* Investigates the outcome of automobile accident claims filed by 1st parties, 3rd parties, or the police* Interview all drivers, witnesses, police officers, and passengers of each claim filed in order to determine company exposure* Determine if coverage is active* Assist businesses on commercial policies and their options on claims handling* Submit a detailed report to management that summarizes the events of each claim and recommend a judgment as result of the investigation* Travel to catastrophe zones as determined by the company to assist customers in claims filing* Train other adjusters when required