Increased market share by 300% in 1st year in SC alone, and 250% in NC. Closed over 200 loans in 2023. Developed and presented a growth plan that drove up market share. Built and presented solutions/services to builders that spoke to their needs, concerns, and objectives to meet and predict their future growth. Achieved record loan volume and loan amount on a monthly basis. Communicated and trained builders on 1st Signature Lending loan programs, guidelines, nuances, and selling points. Prospected for new business while maintaining a large loan pipeline and relationships with current partners.

As an independent agent, utilize many different insurance carriers to choose which carrier and policy is best to protect individuals and businesses in risk management services. Educate clients on ways to mitigate risks, future claims, claims process, and risk management as a whole.

Managed and oversaw 150% multimillion dollar year over year revenue growth. Managed a team of cross-functional claims associates to facilitate the coordinating and processing of specialty and complex property claims. Oversaw the operations of claims, analyzed queue and process workflow to ensure production and performance goals were met, reviewed all files to validate the scope of work, reviewed all reports for technical accuracy and content quality, and controlled costs and handled budgets. Resolved issues commonly encountered in the property insurance industry. Led a team to achieve ambitious goals by facilitating team collaboration to expedite claim coordination and claim processing, and drive performance of claims representatives. Developed and monitored processes for improvements and developed a separate process for complex claims. Worked with insurance carriers, technicians, and end-user customers to explain, educate, and defend damage assessments. Resolved customer complaints and escalations, and built relationships with customers for repeat business. Worked with Executive Management regarding training and process improvements. Managed and communicated company performance goals to ownership.

Developed curriculum and taught nuclear, biological, and chemical defense operations to Marines, including safety, decontamination, signs and symptoms, and treatments. Training curriculum included presented classes, mock scenarios, gas chamber, and field exercises. Also obtained HAZMAT certification.Nuclear, Biological, Chemical Defense (NBC) non-commissioned officer (NCO) of the company, working in the operations and training department. Developed, scheduled, and tracked training and operations requirements for the entire company, not just isolated to NBC requirements.