Charles Coddington Email & Phone Number

Florida

Ensure Branch Operations align with Axion Bank’s strategic objectives and business growth strategyNotable Accomplishments:Orchestrate a financial and operations turnaround at the Branch that achieved positive growth in income in the last 5 months of the year. Execute a comprehensive management strategy designed to proactively address current industry and competitive challenges as well as systemic organizational issues.Conduct a gap analysis of operations and provide the leadership to transform a lagging Branch culture to become a high-performance organization.Introduce operations best practices including quarterly business planning that focuses on financial goals, procedures, operational tasks, compliance, and audit to drive improved execution and communications across the Branch.Perform one on one staff assessment sessions that uncovered pressing training needs in sales performance, policies, procedures and Federal Regulations that were addressed promptly.Create monthly plans with each staff member that have improved their understanding of their role and contribution to organizational excellence and provided a clear path for career development.Meet with current and past customers with IRAs and CDs and share competitive data with bank management that resulted in increased rates that attracted more business for the Branch.Institute cost-cutting measures through a review of overdraft reports, NSF fees, and overtime pay.Demonstrate the ability to make the right adjustments in people and process, so that budget and company performance guidelines are always met.Provide the financial oversight to address all variance reports (outages, shortages for employees, customer account variances) daily.Act as a customer advocate in the resolution of any Branch issue that involves a customer complaint or staff performance issue that may require HR involvement.

Tampa, Florida

Lead a million-dollar flagship store while implementing new District sales and marketing strategyNotable Accomplishments:Outstanding performance led to the selection to the acting district manager role leading a team of 8 store managers. Meet District sales quotas and ensure the productivity of operations, traveling as a Training Store Manager to coach new managers and assistant managers in 3-week and 5-week training programs.Coached, hired, and developed the sales team that achieved all sales, profit, and customer service goals. Exceeded sales conversion goals by 3% in 2016 and 5% in 2017. Analyzed customer trends and spending behavior to develop reliable sales forecasts for the management team.

Increased sales and customer service performance for the District and RegionNotable Accomplishments:Increased yearly store sales by 2% in 2012, 8% in 2013, and 3% in 2014.Ranked #1 in the company for customer service performance for 2012-2013, and Top 5 for 2014.Increased corporate sales by 16% in 2012, 2% in 2013, and 10% in 2014.Lowered turnover from 65% to 20% for store associates and 85% to 14% for management by encouraging teamwork that led to sustained operational excellence.

Drive year over year sales revenue growth and operational improvementNotable Accomplishments:Consistently outperformed regional sales goals from 2003-2010.Drove sales growth in the 4th largest volume store in the region, showing an increase of at least 10% every year over 6 years.Maintained the lowest shrink rate for the region from 2007-2010.Improved staff performance by holding multiple training sessions including loss prevention, sales training, and product training.