Charles Codo Email & Phone Number

France

Provides oversight and accountability for Digital Channels Professional Services delivery. Provides leadership support and coaching to the Agile delivery teams and drives the adoption of delivery best practices. Supports the account teams with new business opportunities; accountable for services revenue forecast to the leadership team.

Responsible for leadership and strategic direction of the Services Delivery Management and accountable for overall ACI customer satisfaction and loyalty. Assist in driving sales and revenue growth within the existing ACI customer base. Act as a management contact, escalation point, and advocate for ACI clients. Develop Service Delivery staff to become.

Greater Omaha Area

Greater Omaha Area

• Advise Financial Institutions and Retailers with payment system migration, system integration and implementation strategy
• Oversee development and implementation team and efforts towards successful customer deliveries
• Design efficient payment system solutions for customers
• Assist customers with budgeting by providing implementation services estimates and Statement of Work towards contracting
• Support sales teams with Request For Proposals, customer demos and Customer Engagement Launch/Business Assessment
• Present ACI services offerings to customers in various Geographical regions

Greater Omaha Area

• Led successful implementation of financial transactions processing systems for top 5 U.S/international banks and top Retailers
• Assumed Business Analyst, QA, Developer and Architect responsibilities on various customer projects
• Setup and led technical sales demos for top 5 U.S banks, including live ATM/transaction processing
• Setup active/active replication, high-availability, load-balancing for customer projects and with IBM partners
• Traveled to various customer sites including Brazil, Spain and Mexico, to perform services activities
• Setup, configured, managed and troubleshoot live ATMs (NCR and Diebold)

Greater Omaha Area

• Led major technical domestic and international implementation / migration projects
• Led Senior Engineers towards customer deliveries
• Developed custom and new product modules
• Implemented CICSplex and Sysplex architecture for customer projects
• Traveled domestically and abroad to various customers sites including one of the largest Retailers in Europe and one of the largest Banks in South America for system implementation, testing and troubleshooting
• Participated in IBM/ACI Redbook effort for ACI Payment Solutions implementation on zSeries, in IBM Poughkeepsie

Greater Omaha Area

• Provided installation, configuration and support services to customers locally and internationally
• Installed and configured BASE24-eps on pSeries and zSeries and NSK platforms
• Developed new BASE24-eps C++ modules and customized existing ones for customers
• Served as main tester for all latest BASE24-eps releases on IBM platform and worked with product team to improve the software

Greater Omaha Area

• Generated code to develop web-based applications
• Developed Webfocus reports management team
• Wrote SQL queries against Access, Teradata, and Oracle tables
• Designed and created front-end web page coding in Html, Java, JavaScript
• Database design
• Gathered requirements from end users

• Participated in company-wide OS upgrade deployment
• Managed individual computer accounts using Active Directory
• Applied company network settings
• Installed users' applications via company network
• Troubleshot, installed and removed computer hardware components

Mba, Graduate Certificate In It Project Management

Bachelor'S Degree In Management Information Systems (Mis)