Charles Coley Email and Phone Number

· Monitor available tools for issues (network, server…)· Working the life-cycle of a help desk incident· Microsoft Azure (Managing many cloud servers and instances of cloud infrastructure services).· Monitor computer networks and systems for threats and security breaches· Install, alter, and update security software and firewalls· Develop systems and processes for security best practices throughout the company· Prepare reports on security incidents and changing responses· Meraki Dashboard/Access Point knowledge ( AP management system)· Setting up new users and giving them access to the intranet· Managing and maintaining the file servers· Operating the firewall for the organization· Monitoring the internet connection for security risks· Employing the latest security protocols· Monitoring the local area network (LAN) for threats or errors· Imaging, configuring and installing systems issued to users, decommission retired systems· Yealink VOIP Phones and Portal Management· Jive phones and Portal Management· Upgrading, installing, and configuring application software and computer hardware· Performing regular security tests and security monitoring

H&R Block – Systems engineer 06/2015 –present • Printer maintenance• Installed new computer and software• Perform server migration • Determine if the server is online, and was up and running• Check RAID issues • Perform Site survey • Backup SQL Database• Verify Database Backups• Installed new server• Documentation• Computer and software maintenance. • Image new server• Perform server health Checks • Perform server backup to backup server.• Use Toast software to scan network to insure that we had a healthy network to install new server.• Migration Checklist

My Position and Title: PC Technician, My responsible are; Install printer on network, install printer on pc, install second monitor, install telephone, Moved device to Cascade and change CMDB, Move patch to different port on switch, Add patch from patch panel to switch, Re-image laptop, Re-image PC, set up Encrypted Media, set up House Pager, set up new Text/Numeric Pager, set up Non-encrypted Media, set up Replacement Text/Numeric Pager, Tone Cables, Trained or mentored other Techs, Troubleshoot Bit locker, Troubleshoot Can’t log in to Epic, Troubleshoot Desktop Scanner, Troubleshoot Displays, Troubleshoot Keyboard/Mouse, Troubleshoot No Boot Pc, Troubleshoot No Internet, Troubleshoot No Printing, Troubleshoot Office Issues, Troubleshoot Outlook Issues, Troubleshoot Telephone, Troubleshoot UPS, Troubleshoot Virus/Malware/Spyware, Troubleshoot Windows OS, Troubleshoot Wired Hand Scanner, Troubleshoot Wireless Hand Scanner, Troubleshoot Wireless Keyboard/Mouse, Troubleshoot Wireless Network.

I work for the MIS ( Management Information Services) which provides information that is needed to manage organizations efficiently and effectively. as a intern i perform common to expert knowledge for pc, desktop, laptop and networking errors.

Deliver Easy Sales and Service Provide an inviting environment for the customers by maintaining a neat and clean department Determine and demonstrate understanding of customer’s needs Sell products and services which provide the total solution Perform basic technical system diagnostics and upgrades on customers’ technology Stay up to date on product information by completing training modules Adhere to all company policies procedures and safety standards Perform other related duties as assigned