Charles Cope Email & Phone Number

San Leandro, Ca

• Manage IT Assets and Purchase of new equipment.• Configure and maintain 15+ network switches and switch racks.• Server manager for file/printer server, backup server and license server.• Support 330+ client via plant based ticketing system/corporate ticketingsystem.• Manage the installation of 60+ ExaqVision security cameras and cameraserver.• Manage the installation of Symmetry security badge System.• Main IT point of contact for vendor visits and communication.• Admin for AT&T account - order, configure, and troubleshoot iPhonedevices.

San Leandro, Ca

• Application installation/troubleshooting (Office Suite, Java, PCC Apps,• Solidworks, Autocad).• Support end users through Active Directory and web help desk.• Image PC's via SCCM Console ( windows 7, Windows 10).• Oversee quarterly security audits for 250+ computers.• Computer/hardware deployment to designated areas.• Manage inventory for network systems/supplies and Xerox supplies.

San Jose, California

• Created community Development by coordinating and supervising eventswith 150+ residents.• Implemented curriculum that promoted academic initiative and success.• Hosted and taught diversity and social just programs that helped foster aninclusive residential community.• Responded to crisis situations quickly and professionally at any hour.

San Leandro, Californina

• Consistently met daily quota of 15-20 Nike Plus Membership sales.• Operate cash register for regular transactions, performed shipping and receiving duties, stocked the floor, and perform cleaning duties. • Develop positive relationships with consumers and teammates.

San Jose, California

• Managed 5 team members at a time, including scheduling, training, andconflict resolution.• Delegated task/managed the overall function of the restaurant.• Provided excellent customer service, through patience and attention todetail.