Charles Croy Email and Phone Number

Assign extra board bus operators to work in accordance to union contractMonitor radio communications and respond to incidents and emergencies as they occurAssign bus operators to overtime in accordance to union contractInspect and respond to maintenance issues in the field, make minor repairs and replace the bus if necessary for safe and efficient operationInvestigate accidents and incidentsInteract face to face with customers in resolving issuesMonitor schedule adherence via computer and in the fieldAdminister coaching and discipline in accordance to union contractManage and schedule operators vacation and paid time offInput bus mileage data into computerRespond to service disruptions in the field and improvise a solutionConduct routine checks and inspections of operators and their equipmentGenerate daily reports concerning issues in the fieldManage operator call-outs via phone and computer and fill open work per union contractInterface with other departments in resolving issues and improving serviceEnsure buses are operated safely via CAD system and in the field

• Operate spotter truck to move trailers from lots to docks and vice versa • Inspect truck daily for any issues• Communicate with material handlers• Search for trailers to move to docks

• Generated daily, monthly and yearly reports for demand response and deviated fixed route services• Investigated vehicle issues, determined origin, and then communicated any issues to maintenance staff • Assisted supervisors and management of Operations Department with daily operating procedures• Verifed demand response manifests for accuracy• Performed accident and incident investigations• Facilitated efficient and confidential management of operator issues including drug testing and disciplinary action• Dispatched paratransit and fixed routes• Ensured timely service of deviated fixed routes and fixed routes• Managed demand response trips using RouteMatch scheduling software• Reviewed manifests for optimum scheduling• Assigned open shifts• Communicated with other staff via phone, email and in person• Answered phone calls from customers and maintained a pleasant disposition while attending to customers’ needs

Operated buses in a safe and skillful manner