Works with and oversee ten Hope Lodges', Staff and partners to provide educational and enriching experiences for guests and community members.. Approach lodging with the mindset of a person with cancer, away from home for cancer treatment. Reviewing the overall experience including friendliness, cleanliness, ease of use, safety, and security.Foster lodging innovation both through variations of Hope Lodge and partnerships with other lodging providers. Engage with HL staff and… Show more Works with and oversee ten Hope Lodges', Staff and partners to provide educational and enriching experiences for guests and community members.. Approach lodging with the mindset of a person with cancer, away from home for cancer treatment. Reviewing the overall experience including friendliness, cleanliness, ease of use, safety, and security.Foster lodging innovation both through variations of Hope Lodge and partnerships with other lodging providers. Engage with HL staff and visit and observe guest interaction and interact directly with guests at each Hope Lodge facility to identify possible experience opportunities specific to that location.Review unique pain points for Hope Lodge staff and guest interaction (“The Rules”) for each Hope Lodge location to reveal solutioning opportunities to improve the guest experience.Leverage post-stay focus conversations with guests to determine guest satisfaction and enrichment opportunities Engage in conversation with market appropriate hospital and treatment center Social Work and Navigation staff to determine experience improvement opportunitiesWork with NCIC staff to determine guest/patient support staff interaction improvement opportunities. Broaden volunteer base to support the development of an “in lodge” experiences and community outreach. Improve community awareness and integration by reviewing existing if available or conducting if needed, area assessments to provide the basis for development of programs to support the needs of these greater Hope Lodge communities. Develop events and tour content for community members to promote the American Cancer Society Hope Lodge program. Show less

Build relationships and influence key decision makers across functions to rely on the community affairs function as a center of excellence for all community partnerships.Provide thought leadership and holistic perspective around strategy development and implementation of all community affairs programs, assisting in unifying, multiplying and amplifying the work across the enterprise.Evolve the community affairs presence externally by speaking at national conferences and regional events… Show more Build relationships and influence key decision makers across functions to rely on the community affairs function as a center of excellence for all community partnerships.Provide thought leadership and holistic perspective around strategy development and implementation of all community affairs programs, assisting in unifying, multiplying and amplifying the work across the enterprise.Evolve the community affairs presence externally by speaking at national conferences and regional events representing the collective approach to strategic corporate philanthropy Show less

Responsible for ensuring positive customer relations with guest and referring physicians, social workers, and nurses while maintaining a positive, supportive and safe environment within the Hope Lodge.Implement activities and operations within the Hope Lodge/St. Louis.Manage the coordination of staff/volunteer scheduling/training and facility supply needs.Maintain and facilitates paperwork, computer records and procedures for guest reservations, registration, orientation and check… Show more Responsible for ensuring positive customer relations with guest and referring physicians, social workers, and nurses while maintaining a positive, supportive and safe environment within the Hope Lodge.Implement activities and operations within the Hope Lodge/St. Louis.Manage the coordination of staff/volunteer scheduling/training and facility supply needs.Maintain and facilitates paperwork, computer records and procedures for guest reservations, registration, orientation and check outs.Maintain adherence to policies within the Hope Lodge, by taking appropriate actions to ensure guest safety during their stay within the facility including making appropriate referrals for management intervention in problem-solving. Show less

Supervise, trains, and evaluates staff members of the treatment teams; supervises staff in the treatment process; and assists in training and career development activities.Serves as the "group leader" in guiding the group interaction process.Provides and monitors individual and group counseling services.Assumes responsibility, together with staff, for the safety, personal conduct, care, and therapy of the youth in a group.Communicates with court and community-based staff… Show more Supervise, trains, and evaluates staff members of the treatment teams; supervises staff in the treatment process; and assists in training and career development activities.Serves as the "group leader" in guiding the group interaction process.Provides and monitors individual and group counseling services.Assumes responsibility, together with staff, for the safety, personal conduct, care, and therapy of the youth in a group.Communicates with court and community-based staff regarding each youth's progress, placement plans, and family issues; prepares reports regarding youth's progress, adjustments, and related matters.Assesses youth needs and develops individual treatment, education, and aftercare plans.Interacts critically and constructively with staff members to develop and implement successful treatment techniques.Keeps staff informed of significant behavioral conditions known about an individual and/or the group. Show less

Supervised more than 40 onsite employees and four off-site facilities, including patient access personnel, central schedulers, coordinators, and senior lead employees, with responsibility for implementing strategic operating plans resulting in measurable achievements for the department. Trained staff on organizational compliance and polices and ensured all staff training and development was properly administered. Monitored quality assurance measures, safety, environmental and infection… Show more Supervised more than 40 onsite employees and four off-site facilities, including patient access personnel, central schedulers, coordinators, and senior lead employees, with responsibility for implementing strategic operating plans resulting in measurable achievements for the department. Trained staff on organizational compliance and polices and ensured all staff training and development was properly administered. Monitored quality assurance measures, safety, environmental and infection control policies and procedures within the department. Implemented and evaluated policies and procedures for patient business service operations within the hospital. Responsible for Continuous Quality Improvement (CQI) initiatives which ensured exceptional service standards within the hospital.Oversaw the efficient and expedient admission of patients and ensured that patients were entered into the patient management system. Communicated managed care requirements and regulations by analyzing financial impacts of enacted or proposed federal legislation. Responsible for hiring, delivering performance appraisals, discipline and termination when required. Show less

Provided support for family needs within the Trauma Center, Surgery Center, Heart Hospital, and Intensive Care Units. Coordinated with clinical departments to mitigate and resolve issues through early intervention with patient and their families. Responsible for patient and family support coordination during mass casualty incidents (MCI). Trained department employees and clinical staff in conflict resolution measures related to patients and their families.Assisted hospital house… Show more Provided support for family needs within the Trauma Center, Surgery Center, Heart Hospital, and Intensive Care Units. Coordinated with clinical departments to mitigate and resolve issues through early intervention with patient and their families. Responsible for patient and family support coordination during mass casualty incidents (MCI). Trained department employees and clinical staff in conflict resolution measures related to patients and their families.Assisted hospital house managers in resolving patient and family issues on evening shift. Successfully increased patient satisfaction scores for the emergency department from 68% to 98% within a three-month cycle. Responded to all level two traumas and assisted chaplains on all level one traumas, including contacting next-of-kin, consoling family, and maintaining order during high emotional situations. Show less

Responsible for admitting patients into the emergency department, assign rooms through EPIC, and the collection co-pays. Responding to and resolved patient and family issues with the registration process.Coordinated interviews with patient’s families to obtain pertinent data insurance verification; collected patient deductibles, co-pays and flat rates. Assisted with training new employees within the registration department on emergency department procedures.Designed and instituted… Show more Responsible for admitting patients into the emergency department, assign rooms through EPIC, and the collection co-pays. Responding to and resolved patient and family issues with the registration process.Coordinated interviews with patient’s families to obtain pertinent data insurance verification; collected patient deductibles, co-pays and flat rates. Assisted with training new employees within the registration department on emergency department procedures.Designed and instituted staff feedback program, Breath In- Breath Out, that reduced stress in emergency department. Show less

Assisted the store sales manager in planning, development, implementation, and maintenance of store commercial accounts. Utilized demographics, density, foot traffic, and other key performance indicators. Acted as a liaison with the sales team and provided supporting analysis to drive contract terms with potential contractors. Analyzed performance of existing contracts and suggested new changes for future revenue growth potential.

Primary responsibility were to assesses client service needs including conducted benefit rights interviews and provided orientations which clarified eligibility for Energy Conservation Investment Program (ECIP) assistance. Through the use of the Missouri Job Link (MJL) System, matches candidates to job openings, provides referrals, placement and follow-up services on available job orders or training programs; administers department approved tests; performed reception and intake duties for a… Show more Primary responsibility were to assesses client service needs including conducted benefit rights interviews and provided orientations which clarified eligibility for Energy Conservation Investment Program (ECIP) assistance. Through the use of the Missouri Job Link (MJL) System, matches candidates to job openings, provides referrals, placement and follow-up services on available job orders or training programs; administers department approved tests; performed reception and intake duties for a combined service operation; processes and extracts data using an automated data systems; refers clients with complex issues and service needs to the appropriate office staff. Show less

I served as an immediate contact for complaints, which were received via phone or direct parent contact. I assisted with the coordination and resolution of customer concern, complaints, and grievances concerning the quality of care delivery and services at SLCH. I assisted in the risk management department by providing detailed information of any potential liability associated with the patient complaints. I collaborated with Washington University (W.U.) Clinical Operations dept. of physician &… Show more I served as an immediate contact for complaints, which were received via phone or direct parent contact. I assisted with the coordination and resolution of customer concern, complaints, and grievances concerning the quality of care delivery and services at SLCH. I assisted in the risk management department by providing detailed information of any potential liability associated with the patient complaints. I collaborated with Washington University (W.U.) Clinical Operations dept. of physician & W.U. clinic complaints. I referred customers to appropriate services and resources as needed within the organization. I provided feedback to appropriate personnel and as necessary. I generated a report of findings monthly to the Director of Quality, VP of QSIM and to Office of the President. Show less

Coordinate the credentialing and privileging process for medical staff (physicians, podiatrists, dentists and allied health staff members) including (but not limited to appointments, reappointment's and changes in privileges.This included: Verifying competence, medical and/or professional education, residency, internships, fellowships, additional formal training, relevant board certifications, health care affiliations, work history, military experiences, professional references… Show more Coordinate the credentialing and privileging process for medical staff (physicians, podiatrists, dentists and allied health staff members) including (but not limited to appointments, reappointment's and changes in privileges.This included: Verifying competence, medical and/or professional education, residency, internships, fellowships, additional formal training, relevant board certifications, health care affiliations, work history, military experiences, professional references, license and certifications, DEA certificates, malpractice coverage and privileges the applicant is requesting Querying the National Practitioner Data Bank as appropriateManaging expired credentials as appropriateMaintaining the credentialing database assuring accuracy and completenessActing as a liaison between the medical staff and other departments of the hospital and provide assistance in the coordination of the duties of the medical staffOrganizing and maintaining credentials files in the medical staff officePresent completed files to the Credentials Committee for recommendation of approval of appointments and privilegesMaintaining a working knowledge of the Medical Staff Bylaws and applicable Hospital policies to ensure the medical staff’s compliance with stated parametersBeing familiar with the current Joint Commission standards, State and Federal Law pertaining to the Medical Staff and apply them to the credentialing process as neededManaging the PPE process, including both Focused and Ongoing PPE’sFacilitating medical staff committee meetings as requested, which includes committee notification, drafting agendas, taking and drafting minutes; any follow up as requiredOther related responsibilities as required Show less

Provided information, direction and assistance to all hospital patients, visitors and employees with service recovery, and problem troubleshooting. Supervised volunteers and prepared work schedules for the front desk staff.Responsible for main entrance security and maintained blackout information on protected patients.