Team Leadership: Service managers are often responsible for leading and managing a team of employees. This involves hiring, training, scheduling, and evaluating the performance of team members.Customer Service: Ensuring that the organization provides exceptional customer service is a primary responsibility. This may involve addressing customer complaints, resolving issues, and maintaining a high level of customer satisfaction.Operations Management: Overseeing day-to-day operations to ensure that services are delivered efficiently and effectively. This includes managing resources, supplies, and equipment.Quality Control: Maintaining high-quality service standards by implementing and monitoring processes and procedures. Service managers may also be responsible for conducting quality audits and implementing improvements as needed.Budget Management: Creating and managing budgets for the department, ensuring that financial resources are allocated appropriately and used efficiently.Performance Metrics: Defining and tracking key performance indicators (KPIs) to measure the effectiveness of the service department. Analyzing these metrics and making data-driven decisions to improve performance.Training and Development: Providing ongoing training and development opportunities for staff to enhance their skills and knowledge. This may involve conducting training sessions or coordinating with HR for training programs.Inventory and Supplies: Managing inventory and supplies to ensure that the team has the necessary resources to perform their duties.Scheduling: Creating and maintaining work schedules for employees, taking into account factors such as workload, employee availability, and peak service times.Safety and Compliance: Ensuring that the department complies with safety regulations and industry standards. This includes implementing safety protocols and conducting safety inspections.

Hi-Line has grown from those humble beginnings into a nationwide distributor of industrial MRO supplies. Today, Hi-Line’s Territory Managers drive fully stocked mobile stores with direct access to over 100,000+ parts. Our Territory Managers are highly trained and equipped to serve the needs of the transportation, aviation, facilities maintenance, aerospace, medical, military, marine, power generation, manufacturing and heavy equipment industries.Hi-Line’s growth and service reputation are founded on three core values:Quality ProductsQuality ServiceCompetitive Pricing

I am a detailed-oriented professional who has been consistently praised as adaptable by co-workers and management. Over the course of my 15-year career, I have developed a wide variety of skill sets; including automotive business development, workflow optimization, and client relations. Overall I have consistently demonstrated leadership, service, and technical abilities in every aspect of my multiple roles with Mungenast Automotive Family.

- Analyzed Automotive Claims and Repairs.- Developed discipline with protocols.- Worked with specialized computer systems and technology.