Charles D. Hillman Email and Phone Number
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Offering more than 30 years of experience in the real estate and housing industries, Charles Hillman has made it his life’s work to collaborate with communities, residents, and investors in providing families with access to truly affordable housing and life-giving social services, resulting in revitalized neighborhoods and systemic change. Through leadership, partnerships, and a dogged approach to affordability, equality, and sustainability, Hillman is an innovative thought leader who knows that self-sufficiency, education, and community promote economic growth that fosters a robust quality of life.★ ★ ★ Hillman’s insights into the Central Ohio affordable housing crisis have proved critical in his leadership of the Columbus Metropolitan Housing Authority (CMHA) where he has served as President and CEO since 2010. With 54K residents spending more than half of their income on housing costs, Hillman is passionate about solutions that not only work but provide families with greater opportunities. Currently, CMHA leverages a $130M operating budget to house over 160,000 residents in Ohio & Washington D.C. CMHA owns nearly 5,000 units of mixed-income housing and providing 13,500+ Housing Choice Voucher rental subsidies to 3K+ private landlords. In a single decade, Hillman has completely rebuilt the agency’s housing portfolio leading to exceptional results.★ ★ ★ Now positioned to acquire and develop 500+ units annually, Hillman’s vision for the future of CMHA is bold and bright. He remains wholeheartedly dedicated to the agency’s three Cs: Community, Commitment, and Collaboration. Hillman is a committed leader in affordable housing innovation, and he is eager to expand CMHA’s footprint and further revitalize neighborhoods previously slated for decline. It is with joy, passion, and fervor that Hillman remains committed to building healthy community environments that offer residents safety, comfort, and dignity with confidence for generations to come.★ ★ ★ Hillman has been recognized by Columbus Business First as a C-Suite Awards Honoree, and he received the Healthiest Employers of Central Ohio and Diversity in Business Award. He also received Columbus Urban League’s Honda Award of Excellence, Helping Hands’ Public Service Ambassador Award, RICOH’s New World of Work Award, and the YWCA’s Outstanding Community Partner Excellence in Service Award30
Columbus Metropolitan Housing Authority
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President & CeoColumbus Metropolitan Housing Authority Mar 2010 - PresentColumbus, Ohio, UsRebuilt the Agency’s entire housing portfolio, renovating functionally obsolete units, overcoming a $3M deficit, eliminating reliance on HUD funding, and embarking on a transformational strategy to elevate the agency’s work through talent development, partnership building, and a relentless focus on development and innovation.➤ Oversee a 100-member high-performance team, engaging in strategic talent decisions to build a highly capable team—operating with the highest efficiency rating of large PHAs, most with 3 times the workforce—foster a culture of innovation and continuous improvement, and drive a steadfast focus on Community, Commitment, and Collaboration.➤ Delivered the 5th consecutive year of flawless independent audits—on a $600M annual and $130M operating budget. CMHA owns nearly 5,000 units of mixed-income housing, administers 13,500+ Housing Choice Voucher rental subsidies to 3K+ private landlords; and a highly regarded Shelter Plus Care program serving 500+ disabled and formerly homeless families and individuals.➤ Secured a 2-year extension of the Assisted Housing Services Corporation (AHSC) contract, providing compliance oversight services for the payment of rental subsidies on behalf of low-income families to owners of 58K privately owned units throughout Ohio and 6,100 units in Washington D.C., and generating $4M in annual profitability each of the past 12 years.➤ Led the agency through economic, global health, and community challenges, building NOI to surpass $7M in FY2019 with FY2020 forecast to surpass $9M, all while transforming service to “virtual” overnight, establishing new technology communication pathways, and continuing to deliver innovative and quality services to residents across Central Ohio.➤ Halted participation in Public Housing programs, converting 100% of all assets into Project-Based Voucher units, joining an elite group of less than a handful of agencies in the U.S. operating under this full conversion model.
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Senior Vice President, Asset ManagementChicago Housing Authority 2006 - 2010Chicago, Illinois, UsFueled transformational change for the third-largest Housing Authority with a reputation for innovation and industry-leading thought leadership. Catalyzed the mission and vision of the CHA to transform the lives of residents through better housing, quality services, stronger communities, open communications, and pathways to self-sufficiency. Coached, led, and guided a team of 40+ in optimizing the performance of a portfolio of 25K units—Scattered Sites and Traditional Public Housing—a $113M operating budget, and achievement of desired occupancy metrics.➤ Spearheaded the rebranding of the agency resulting not only in improved brand identity and clear mission and vision but also the community-wide awareness to generate 1K+ new leases (10% occupancy gain) in fewer than 6 months.➤ Led migration to an Asset Management Model while coordinating the budget process for 70 properties ($63M), establishing matrices and measures of success to quantify successes and isolate continuous improvement opportunities.➤ Captured double-digit cost savings by consolidating property management vendors from 14 to 5, greatly improving efficiencies, driving operational synergies, streamlining processes, and improving vendor commitment to CHA.➤ Monitored and managed vendor compliance, establishing policies and procedures to shape property management firm deliverables, and instituting a corrective action program capturing $100K in savings from vendor noncompliance. -
Assistant Director Of Property ManagementColumbus Metropolitan Housing Authority 1998 - 2006Columbus, Ohio, UsAchieved 98%+ occupancy in a challenging market while reducing accounts receivable and maintaining delinquency rates to below 3%. Drove the continuous improvement of services delivered to the residents of 4K Central Ohio units, leading a team of 13 Area Managers in leveraging data to drive decision-making, identify capital improvements, and increase occupancy and retention.➤ Revised CMHA’s Admission and Occupancy Policy to not only ensure total compliance with HUD regulations but also to address the needs of the agency.➤ Shaped a high-performance culture and lean operating environment, eliminating unnecessary headcount without scarifying service levels, optimizing talent allocation, and dramatically improving morale, empowerment, and engagement.
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Development ManagerCincinnati Mha 1994 - 1998Cincinnati, Oh, UsLed a team of 15 in managing 632 family and elderly units, deploying community relations policies and programs spanning 4 communities and 2K+ residents, and developing a quality control system to increase resident retention by 25%. -
Development ManagerNelson & Associates, Inc. 1992 - 1994Mason, Ohio, UsDirected residential and commercial properties in the Greater Cincinnati region, managing resident screening and selection, marketing, financial management, and rent collection for 700+ units generating $3M in annual revenue.
Charles D. Hillman Skills
Charles D. Hillman Education Details
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Loyola University ChicagoMba Management Certification -
Harvard UniversityNext-Generation Executive & Emerging Leader Program
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Bowling Green State UniversityBachelor Of Business Administration - Bba
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Archbishop Moeller High SchoolHigh School Diploma
Frequently Asked Questions about Charles D. Hillman
What company does Charles D. Hillman work for?
Charles D. Hillman works for Columbus Metropolitan Housing Authority
What is Charles D. Hillman's role at the current company?
Charles D. Hillman's current role is President & CEO at Columbus Metropolitan Housing Authority.
What is Charles D. Hillman's email address?
Charles D. Hillman's email address is ch****@****cha.org
What is Charles D. Hillman's direct phone number?
Charles D. Hillman's direct phone number is +161442*****
What schools did Charles D. Hillman attend?
Charles D. Hillman attended Loyola University Chicago, Harvard University, Bowling Green State University, Archbishop Moeller High School.
What skills is Charles D. Hillman known for?
Charles D. Hillman has skills like Affordable Housing, Government, Real Estate Development, Strategic Planning, Policy, Community Outreach, Community Development, Asset Management, Budgets, Real Estate Economics, Program Management, Policy Analysis.
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