● Promoted to this position from Default Servicing Agent due to high levels of production.● Managed between 8 to 20 full-time, part-time, and temporary employees who dealt with defaulting mortgages and refinancing loans, under the Office of the President of Bank of America.● Oversaw the Default Servicing team during the period that followed Bank of America's acquisition of Countrywide Mortgage, often working more than 15-hour days to handle the load of new accounts.● Worked to maintain positive team morale through periods of long hours and heavy workload.● Set up auctions and maintained contact with current homeowners going through defaults to ensure they left the property prior to its sale.● Mentored employees and saw seven individuals promoted to Team Lead positions.

● Promoted from cashier to supervisor in the first year at the store due to leadership qualities.● Monitored the cashiers, audited register drawers, managed the service desk, and oversaw the department's scheduling.● Prevented asset loss and fraudulent returns, keeping the store's shrinkage to within the company's standards.

● Started as a contractor managing the Business Center, overseeing 17 employees whose work entailed printing and mail services for Freddie Mac.● Managed the transition of the team from another contracted vendor to ours on the first day in this position, explaining the situation to these employees and making efforts to retain them under our new contract with Freddie Mac.● Worked with the Facilities Director while taking on additional responsibilities with the Property Preservation side of the business, where I managed relationships with vendors, such as lawn care companies, roofing companies, contractors, etc. to maintain empty homes and condominiums prior to foreclosure sale.

● Sold high-end flooring, kitchen and bath materials, and installations for this subsidiary of Sears.● Consistently one of the top salespersons on the team, with annual sales averaging $200K.

● Began as a Retail Sales Associate and then transitioned in the B2B sales, acquiring large accounts such as the Chicago Cubs and the Chicago Metropolitan Police Department.● Achieved the #1 Business Account Executive in the Chicago market.● Promoted to Store Manager, overseeing three wireless stores.