Technology Support Specialist
CurrentWorking within the technology operations team, I am the Mac Admin for the organisation. In this role, I am responsible for managing and supporting the MacOS environment, ensuring optimal performance, and user satisfaction across the organisation. My key responsibilities include configuring, maintaining, and troubleshooting Mac hardware and software, as well as providing technical support to employees via various channels. I collaborate with cross-functional teams to implement best practices, enhance system efficiency, and support company-wide initiatives.Alongside being responsible for the Mac estate within the organisation, I also provide technical support for Teams meeting rooms, technical escalations with service providers and managing incidents within ServiceNow & Jira.
