Invokal T.S. provides IT services specialising in voice, data and cloud communications. With over 25 years in Information technology and networking, Invokal is certified in Cisco, Avaya, Microsoft and Internet technologies, with a wealth of knowledge and experience to deliver high quality technical services and solutions to its customers.Fireminds Ltd. Hamilton, Bermuda October 2015 - October 2016 Responsibilities:- Provided IT management and technical expertise- Technology consulting for network, wireless and infrastructure clients- Project management and implementation- Team lead for technology projects- Assisted with Sales & Business Development for Fireminds

Provide technical expertise within the Business Solutions Team to grow the business and help meetthe sales targets for Digicel Business in the ICT area.Responsibilities:- Lead the team in providing consultancy, design and development on the integration of Digicel Services to Customers Business Needs- Implement best practice design methodologies and provide an operational signoff in the design process.- Be the primary solution architect within the ICT Pre Sales Team, working complex, large deals.- Support the ICT Service organization, being a focal point for advanced technical support requests as they arise.- Act as a technical design authority resource to both internal and external clients.- Assist in the design of networks, services and systems architecture as well as the development and integration of overall solutions.- Build strong relationships with the Customer IT Team.- Attend technical meetings with internal and external stakeholders- Conduct pre-installation site surveys to ensure all is in place for actual installations- Prepare High Level Design Documents for proposal- Prepare Scope of Work (SOW) documents for all installations- Manage pricing and discounts with Digicel primary vendors- Ensure Proposals result in a cost efficient delivery cycle- Maintain a database of customer solutions which includes device inventory, SOW, networkdiagrams, circuit diagrams, software licenses.- Work with Sales team in ensuring margins are consistently managed

Provided technical solutions to support the North Rock business process.Responsibilities:- Manage, install and maintain the carrier and corporate voice and data networks, including Lucent and Asterisk based PBX, ACD, voicemail and intelligent network systems.- Provide technical expertise to customers to deliver superior technical solutions- Coordinate and work with service providers and customers for the successful launch of local telephony services (SS7, ISDN and SIP)- Provide technical support to field technicians on client equipment and systems.- Configure and manage network devices in the voice and data environments.- Manage, plan, coordinate, install and maintain the data network infrastructure and related computer hardware and software including Frame Relay, xDSL, GigE, PPPoE. PoS- Design and implement network architectures, including the identification and resolution of hardware and software technical problems for both internal and client networks.- Create trend analysis reports and network topology diagrams.- Provide network provisioning, acquisition, installation, monitoring and consultation for customers, clients and consultants.- Define and implement network monitoring and associated processes such as, the establishment and ongoing quality review of network performance, event monitors, thresholds, responses, and notifications using SNMP, RMON.- Build scalable networks - OSPF, BGP, MPLS, route summarization and redistribution.- Configure Cisco access servers - AAA, PAP, PPP. Scale remote access networks with IP NAT.- Manage redundancy, network traffic, performance tuning, benchmarks and scalability.- Provide superior customer service either on site or over telephone.

Enterprise design specialist providing bespoke voice and data solutions for Cable and Wireless EAUS customers. Provided bespoke technical solutions to support the C&W's sales process.Responsibilities:- Prepared design proposals with costs for inclusion in customer/consultancy bids to support the Sales Engineering Group.- Produced detailed design and build documents in accordance with ISO9001/2000 for the build teams to implement and support services.- Internal/external customer liaison for all technical inquires related to bid and / or project work.- Coordinated, tested and documented all customers Proof of Concepts.- Tested proposed customer solutions to ensure customer requirements are met.- Prepared Test specifications for the effective evaluation of new technologies or upgrades/changes to existing customer networks.- Provided technical support and technical consultancy to customer and operational teams.- Assisted in 3rd/4th line support when necessary.- Acted as Technical interface to suppliers of Enterprise network equipment, providing feedback on supplier product introductions and providing Thus equipment requirements.- Understand the products and services supplied by other network operators, ensuring C&W can utilise these when necessary to promote a seamless service.- Carried out commercial evaluations of supplier equipment and record technical results.- Developed and built strong working relationships throughout all areas of Engineering and Operations.- Worked with other design areas to produce designs that recognise the interdependence of network layers and develop this in line with any converged strategy.- Worked in conjunction with Research and Development to evaluate feasibility of new technologies, services and equipment for future use with Network Engineering, Product, Architecture and Development.- Represented Customer Engineering on projects.

Managed all network operations; the design, setup, maintenance of all corporate data andtelecommunications systems.Responsibilities:- Day-to-day people management of Telecommunications, Network Specialists and trainees, including task and time management, resource planning and career development- Designed and developed effective training and documentation for the Communications Department- Designed, implemented and maintained LAN/WAN topology, network monitoring, security and management- Monitored remote access capabilities, electronic gateways, and related security- Designed and developed internet connectivity and performance- Designed, implemented and monitored firewall security- Implemented and maintained the central telephone system and subsystems including, voicemail, IVR, and call accounting systems- Implemented and supported all communications systems- Maintained current knowledge of data and telecommunications systems- Managed relationships with external telecommunications vendors and suppliers

Systems Engineer with Bermuda’s premier Internet Service Provider.Responsibilities:- Maintained and administrated the Internet Service Provider’s network systems. Supported systems included Cisco routers and switches, Windows NT Sun, Linux and Digital Internet Application servers- Configured and fault managed of Frame Relay connections- Provided second level support for mail server, leased line and DNS problems.

Technical Administrator responsible for the administration of American International’s regional network.Responsibilities:- Administration of workstations and servers on the AIG Local Area Network Supported systems included Windows NT workstations, Windows NT and Novell servers running Exchange, MS SQL and Backup Exec- Administration of Cisco routers and bridges connecting to other overseas offices- Project management duties include the implementation of the Windows NT network and UPS upgrade projects.