Charles E. Carpenter Iii

Charles E. Carpenter Iii Email and Phone Number

Evernts Services Professional and Computer Hardware Professional
Charles E. Carpenter Iii's Location
Lithonia, Georgia, United States, United States
Charles E. Carpenter Iii's Contact Details

Charles E. Carpenter Iii work email

Charles E. Carpenter Iii personal email

n/a
About Charles E. Carpenter Iii

Accomplished Technical Support Professional with extensive and diverse experience in providing assistance and coaching to field technicians, as well as in undertaking and completing a range of special projects involving problem resolution, logistics, and event planning and management. Recognized for success in cost reduction and shortened work cycles – leading to improved customer support and

Charles E. Carpenter Iii's Current Company Details

Evernts Services Professional and Computer Hardware Professional
Charles E. Carpenter Iii Work Experience Details
  • Ibm
    Think Products Ssr Support
    Ibm Feb 1999 - Apr 2009
    Supported 2nd line technicians in handling technical customer escalations by coaching, mentoring and diagnosing resolutions to reduce customer down-time and improve satisfaction. Monitored team attention, skill and effectiveness; reviewed action plans from 2nd level technicians; deployed resources as necessary and coordinated time off and scheduling. Also led planning and management of a ranged of meetings, including annual divisional meetings and a range of smaller events. •Planned annual Divisional Kick-Off Meetings that included 500 employees at all levels, including site selection, floor layout and space planning, preparing and distributing invitations, set up and testing of AV equipment, coordinating security and ongoing event management.
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  • Ibm
    Service Delivery Exception
    Ibm Mar 2002 - Aug 2003
    Provided escalation points for handling difficult customer situations discovered in Level 1 support of servers, laptops and desktop computers. Monitored team attention, soft skills approach with customers and coordinated schedules and time off of department members to ensure customer service and satisfaction. Approved and initiated delivery of replacement parts.
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  • Ibm Global Services
    Non-Ibm Products Support, 1999-2002
    Ibm Global Services Feb 1999 - Aug 2002
    Assisted customers and field technicians with technical support to ensure best practices and improve resolution time and customer satisfaction. Monitored team member attention and technical and soft skills. Reviewed team action plans and documentation for National Accounts.
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Charles E. Carpenter Iii Education Details

Frequently Asked Questions about Charles E. Carpenter Iii

What is Charles E. Carpenter Iii's role at the current company?

Charles E. Carpenter Iii's current role is Evernts Services Professional and Computer Hardware Professional.

What is Charles E. Carpenter Iii's email address?

Charles E. Carpenter Iii's email address is cc****@****ibm.com

What is Charles E. Carpenter Iii's direct phone number?

Charles E. Carpenter Iii's direct phone number is +140443*****

What schools did Charles E. Carpenter Iii attend?

Charles E. Carpenter Iii attended San Jose City College.

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