As a Regional Business Relationship Manager, I serve business owners in a centralized location providing relationship management through convenience channels of phone and email. I manage, pursue and grow profitable account relationships with low to moderate complex business needs up to $10MM in sales size. I ensure the overall success of an assigned portfolio by proactively deepening and enhancing existing customers while also managing risk. I partner with business owners and decision makers learning their business, their objectives, strategies and challenges by preparing business plans to help them succeed financially. I understand, support and may perform financial analysis in the areas of credit, cash flow and collateral and effectively partner with other lines of business to offer a full compliment of products and services to meet customer needs.

Served customers in a centralized environment/location providing relationship management through phone and email communicationActively managed and grew a portfolio with low to moderate businesses up to $5MM in sales size focusing on understanding their business, objectives, strategies, challenges, and future goalsProactively assessed financial needs, formulated strategic plans, and delivered a variety of solutions to help customers succeed financiallyPerformed financial analysis of businesses cash flow, credit, and collateral to collaborate with Treasury Management, Merchant Services and Affluent partners to provide a full array of products and servicesCollected, reviewed, and analyzed tax documents, profit & loss statements and balance sheets for preparation of loan packages for credit renewals and asset secured lending for underwritersHelped expand existing portfolio working with Business Development Officers targeting new business opportunitiesAnnual compliance training to fulfill AML/BSA/SAR, CTR and Patriot Act risk guidelinesAccountable for execution of all risk programs (credit, market, operational, regulatory compliance) which includes following company policies/procedures & providing timely escalation of issues

Responsible for mentoring and coaching the behaviors of team members to meet personal and company goals. Develop monthly plans with multiple business partners focused on meeting customers needs and helping them succeed financially.*Meets customer service metrics on a monthly basis*Expert risk manager ensuring compliance guildelines are met*Collaborate with team members to ensure training guidelines are maintained

I assisted consumer and business clients offering products and services to meet their financial needs. I was responsible for resolving customer problems, assessing their needs and setting follow up appointments to deepen and enhance relationships. *Proactively initiated outbound customer outreach activities focusing on setting appointments*Coached and mentored Personal Bankers and tellers* Proactively contacted business owners to increase revenue for the branch

I managed a sales team environment with the goal of meeting customer's financial needs. Coached and mentored team members to meet sales metrics.*Recruited, hired and trained all team members*Analyzed monthly reports to meet and exceed monthly goals*Created weekly schedules to meet customer outreach actiitives