Application Support Analyst
CurrentExpertly managing IT operations by providing assistance and technical support to our user; with smooth onboarding, training. Continues support for existing users,by promptly addressing queries/issues with precision and clarity.Conducting product demonstrations to external and internal users.Collaborating with key stakeholders, third parties and franchise directors to gather requirements and business needs and to facilitate smooth integration with our products.Ensuring development teams have all necessary information to complete tasks effectively and coordinating with development teams and project managers to resolve issues efficiently.Providing regular progress reports to the Franchise Directors and other branch Managers.Conducting rigorous testing to validate application functionality and performance
