Business Analyst
Current
Inman, South Carolina
- Business Analyst working as Schaeffer Productique ERP and SAP Analyst- Worked with Finance, Operations, Sales, IT, and other BSA's to ensure successful data integration, rollout, go-live, training and support of SAP R/3 7.4- Worked on teams comprised of members from Finance, IT and Sales to merge and normalize master data from two different ERP systems into SAP- Worked on a customer complaints taskforce to map the workflow of current CRM: Customer Complaints process, setup BPM configurations in Schaeffer ERP accordingly to ultimately maintain a customer focused approach to continuous improvement- Lead the initiative to improve QA processes and procedures through extensive QA software training - Solved several internal logistics issues created from years of poor warehousing procedures combined with inexperienced mapping of warehouse locations and handling units to the Schaeffer ERP system- Managed a training program for previous ERP system, Schaeffer Productique. Created documentation and administered both classroom and hands on training for employees from all organizational levels- Supervised and supported a major production management software change