Charles Fletcher Email and Phone Number

Key executive in Hospital’s strategic growth plan, ensuring that patient care service goals align with process improvement projects. Oversee the front-line teams that keep Hospital operations running smoothly, for the benefit of the patient, their families and VHC team members.Developed facility master plan to determine short- and long-term growth goals.Lead Virginia Hospital Center’s $300-million campus expansion project, which includes inpatient beds, property acquisition, a 260-thousand square foot outpatient pavilion, and a parking structure.Oversee the planning, organization, staffing, management and budgeting of the Health System's Radiology, Supply Chain, Security & Parking, Facilities Engineering, Environmental Services, Outpatient Rehabilitation, Food Services, Communications, and Construction & Renovation departments. Manage Hospital’s partnership with PT Solutions Physical Therapy.Helped lead the hospital to the following recognitions: — America’s 100 Top Hospitals® and 50 Top Cardiovascular Hospitals® by Truven Analytics— #1 Best Hospital for Nurses by Nurse.org | 2017— 150 Top Places to Work in Healthcare by Becker's Hospital Review | 2018— Leapfrog Top Hospital | 2015 | 2016 | 2017 | 2018 | 2019 | 2020— Top Hospital for Patient Experience by Healthgrades | 2014-17

Oversaw the planning, organization, staffing, management and budgeting of the Hospital’s Facilities Engineering, Project Management, Bio-Medical Engineering, Security & Parking, Environmental Services teams.Developed and managed the Hospital’s safety program. Ensured compliance with all Joint Commission Environment of Care, Life Safety, and Emergency Management requirements.

Managed the daily operations of the Hospital’s Security and Parking departments.

Managed the Security Department for Mayo Clinic’s Florida campus, ensuring the safety of employees, patients and visitors.

Provided taxpayer education and ensured compliance with tax laws in bankruptcy filings.

Responsible for the collection, processing, and dissemination of tactical combat information to command and control stations.