• Primary responsibility is to strategically and tactically examine Toyota’s dealership representation plans in the marketplace and establish optimum network representation to support TMS’s sales and service goals and objectives as well as address current and future key initiatives• Evaluate dealer facilities to ensure that Toyota is competitively represented in the market area and has the capacity to appropriately sell and service Toyota/Scion products today and in the future• Generate market studies and make oral presentations to Executive Management and dealer network organizations

• Primary responsibility was to provide leadership, direction and support to the dealers, my assigned district and my district team• Effectively planned and executed strategies that resulted in attaining sales goals and the wholesale of vehicles• Communicated and administered Toyota’s goals, programs and policies to dealer body• Observed and anticipated changes in market conditions and presented recommendations to meet sales, profit and customer satisfaction objectives• Responsible for managing assigned dealers’ inventory and pipeline• Trained dealers on using the tools available to assist them with better maintaining their inventories and pipelines

• Served as the primary liaison between Region/HQ and dealers for all Scion related activities• Influenced the over-all success of Scion by performing on-going analysis of dealer’s inventory, ability to wholesale Scion vehicles, managing dealership’s marketing efforts and assuring excellence in customer satisfaction• Continuously evaluated Scion dealers’ operations and ensured each dealer was abiding by the promise set forth in the Scion Covenant• Created, planned, promoted and executed Scion events that promoted the Scion brand

• Served as the primary point of contact for all dealer and district service and parts related activities• Communicated and administered Toyota’s service and parts policies, procedures and philosophies with dealership management to maximize customer satisfaction and retention• Effectively worked to maximize the sale of genuine Toyota parts• Consulted dealership management in areas of profitability, customer satisfaction, warranty and efficient service and parts operations

• Provided in dealership sales training for vehicles in the Toyota line-up• Responsible for creating, planning and executing new vehicle launch activities and training• Ensured dealers were meeting all training skill level guidelines