Global Admin, IT support, configuration, installation, and Data entry. Hubspot, infusionsoft, keap, rss software.

Strong understanding of basic IT concepts and troubleshooting methodologies.Excellent communication and problem-solving skills.Ability to clearly explain technical concepts to customers in a non-technical language.Proficiency in using CRM and ticketing systems.Detail-oriented and able to multitask effectively.

Help Desk Technician KEY SKILLSsecurity controls. Possesses a strong understanding of cybersecurityframeworks and best practices honed through experience with Google,Microsoft ,Infosec, and Cisco security solutions. Holds industrycertifications demonstrating ongoing commitment to professionaldevelopment.● Proficient in IT Infrastructure: Possess a deep understanding ofcomputer hardware, software, and networking principles.● Technical Problem-Solving Expertise: Demonstrate a strong abilityto diagnose and resolve a wide range of user-reported technicalissues efficiently.Duties:● Utilize Remote Diagnostic Tools: Leverage industry-standard remoteaccess software to diagnose and troubleshoot user issuesefficiently.

La Magia Cleaning Services LLC |06/2019– 2023Owner- ManagerOversee the budget and financial operations, resulting in smooth daily functionsand timely filing of tax information, thereby maintaining full compliance withfinancial regulations and optimizing resource utilizationImplement process improvements to ensure streamlined operations,contributing to enhanced productivity and reduced costs, reflecting an increasein operational efficiencyLead innovative marketing campaigns that boosted brand visibility, and managea consistent social media presence, resulting in a growth in online engagementand customer inquiriesEstablish and maintain a high standard of service quality, resulting in aremarkable customer satisfaction rating, and expand the client base througheffective networking and targeted outreach

IT SupportParman Inc.Remote-part timeHighly motivated and results-oriented IT Support Specialist with experience in providing technical support and managing Central Processing Units. Proven ability to troubleshoot hardware and software issues, configure systems, and ensure optimal CPU performance to maintain a smooth user experience. Possesses excellent communication and customer service skills to effectively assist internal users.Technical Skills:Hardware: Troubleshooting and resolving issues with desktops, laptops, peripherals, and printers.Software: Installation, configuration, and troubleshooting of various software applications.Operating Systems: Proficient in Microsoft Windows, macOS and basic knowledge of Linux.CPU Management: Monitoring CPU utilization, optimizing performance through configuration changes, and performing basic maintenance tasks. Active Directory/User Management. Adding, modifying, and deleting user accounts, managing user permissions.Help Desk Tools: Proficient in using ticketing systems and knowledge base software to track and resolve user issues.

Ascendant LLC.Owner- Manager-Admin 2016-2019Oversee the budget and financial operations, resulting in smooth daily functions and timely filing of tax information, thereby maintaining full compliance with financial regulations and optimizing resource utilizationImplement process improvements to ensure streamlined operations, contributing to enhanced productivity and reduced costs, reflecting an increase in operational efficiencyLead innovative marketing campaigns that boosted brand visibility, and manage a consistent social media presence, resulting in a growth in online engagement and customer inquiriesEstablish and maintain a high standard of service quality, resulting in a remarkable customer satisfaction rating, and expand the client base through effective networking and targeted outreach