Charles Fu personal email
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Hi there, and thanks for taking the time to visit my profile!I am a current Founder/CEO of a tech and service company Coolah! with over 20 years of progressive experience in finance business partnering, customer experience, financial analysis, product management, and digital transformation. Experienced Product Owner for multiple products, I led projects that saw reimagined end-to-end lifecycles, achieving several strategic initiatives, including new product launches, developing training programs, process improvement, customer experience journey, cost savings and go-to-market campaigns.Ultimately, I am super passionate about adopting creative solutions to simplify complicated processes.Feel free to contact me here on LinkedIn if you would like to discuss anything!
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Founder And CeoCoolah!Singapore -
Founder / CeoCoolah! Jun 2021 - PresentSingapore
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General ManagerIgloohome Nov 2019 - Jul 2021Singapore- Lead revenue generating activities- Designed and Implemented strategies for business growth especially on retailers and business partners- Developed of KPI on core business functions- Managed cross functional executives to achieve common goals on target market and revenue- Strategised key customer activities for world class customer experience- Engaged all cross functional teams on planning and results -
Assistant General Manager | Customer Experience | Change ManagementA.P. Moller - Maersk Sep 2018 - Nov 2019SingaporeHead up change management and technological innovation to deliver improved customer journeys, user experiences, and company efficiency including the introduction of Agile methodology, while serving as scrum master.Core responsibilities:• Digital transformation.• Customer experience vision. • Stakeholder management.• Introduction and implementation of Agile.Significant achievements:• Received company recognition for strongly enhancing customer experience through end-to-end improvement concept sold successfully to top management within three months. Developed concept, work instructions, operating procedures for cross-training, and demonstrated efficiency in having one person serving customers end-to-end. -
Product Development ManagerSingtel Feb 2018 - Sep 201831 Exeter RoadSpearheaded product development and revenue growth of company’s smart-home initiatives, including oversight of ‘Home’ project to focus on initial customer adoption of smart-home app.Core responsibilities:• Third-party business partnerships.• IoT ecosystem expansion.• Go-to-market strategy creation.Significant achievements:• Drove smart-home department profits up by significant month-on-month margin through focus on higher-end customer groups who value quality over price, a market underutilised by competitors. -
Product Owner | Finance Digital Transformation | People'S LeaderSingtel Oct 2013 - Feb 2018SingaporePiloted digital transformation project for multi-channel self-serve consumer billing portal to achieve 50%+ digital transaction growth through resolution of pain points in offline and online customer journeys, requirement gathering, testing and validation, risk assessments and production launches through Agile methodology.Core responsibilities:• Digital transformation.• Competency training and development.• Product campaign management.Significant achievements:• Successfully launched Project Spring, the largest transformation project in Singtel for the last 15 years.
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Senior Finance AnalystHp Dec 2010 - Oct 2013SingaporeAppointed as key business stakeholder on transformation requirements for switching from SAP to COMPASS, and managed Order-to-Cash transformation and addressed revenue recognition issues for billion-dollar services contract.Core responsibilities:• SAP to COMPASS transformation.• Key business process transformation.• Operational improvements.Significant achievements:• Collected more than $2 million in bad debts through key process improvement from fulfilment to cash collection. -
Assistant Finance ManagerBond International Consultants Pte Ltd Sep 2009 - Nov 2010SingaporeSpearheaded improvement of transactional related activities including finance governance, tax reporting and filing, and IFRS accounting principles as appointed key business stakeholder. -
Accounts ExecutiveNewstate Stenhouse Sep 2009 - Oct 2010Developed and implemented program standards using Visual Basic, automations, templates and tools for plethora of business and technology projects, resulting in 70% manpower cost savings over year.
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DeveloperOrangetee.Com Pte Ltd Jan 2005 - Jun 2008SingaporeDeveloped range of in-house front- and back-end web applications using ASP, MYSQL, Java, Macro, and Access. Managed requirements gathering sessions from scoping to sign-off, and conducted monthly training on applications for sales agents.
Charles Fu Skills
Charles Fu Education Details
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Degree With Distinction -
Information Technology
Frequently Asked Questions about Charles Fu
What company does Charles Fu work for?
Charles Fu works for Coolah!
What is Charles Fu's role at the current company?
Charles Fu's current role is Founder and CEO.
What is Charles Fu's email address?
Charles Fu's email address is xc****@****ail.com
What schools did Charles Fu attend?
Charles Fu attended Rmit University, Temasek Polytechnic.
What skills is Charles Fu known for?
Charles Fu has skills like Leadership, Dashboard And Reporting, Business Partnering, Public Speaking, Process Automation, Sales, Group Presentations, Networking, Smart Homes, Finance, Process Improvement, Teams Management.
Not the Charles Fu you were looking for?
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Charles Fu
Bellevue, Wa2gmail.com, gmail.com -
Charles Fu
Malibu, Ca4web-i18n.net, nationsinfocorp.com, nationsinfocorp.com, nationsinfocorp.com4 +131092XXXXX
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3gmail.com, philips.com, abbvie.com
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