Charles Fu Email & Phone Number

Singapore

Singapore

Singapore

- Lead revenue generating activities- Designed and Implemented strategies for business growth especially on retailers and business partners- Developed of KPI on core business functions- Managed cross functional executives to achieve common goals on target market and revenue- Strategised key customer activities for world class customer experience- Engaged all cross functional teams on planning and results

Singapore

Head up change management and technological innovation to deliver improved customer journeys, user experiences, and company efficiency including the introduction of Agile methodology, while serving as scrum master.Core responsibilities:• Digital transformation.• Customer experience vision. • Stakeholder management.• Introduction and implementation of Agile.Significant achievements:• Received company recognition for strongly enhancing customer experience through end-to-end improvement concept sold successfully to top management within three months. Developed concept, work instructions, operating procedures for cross-training, and demonstrated efficiency in having one person serving customers end-to-end.

31 Exeter Road

Spearheaded product development and revenue growth of company’s smart-home initiatives, including oversight of ‘Home’ project to focus on initial customer adoption of smart-home app.Core responsibilities:• Third-party business partnerships.• IoT ecosystem expansion.• Go-to-market strategy creation.Significant achievements:• Drove smart-home department profits up by significant month-on-month margin through focus on higher-end customer groups who value quality over price, a market underutilised by competitors.

Singapore

Piloted digital transformation project for multi-channel self-serve consumer billing portal to achieve 50%+ digital transaction growth through resolution of pain points in offline and online customer journeys, requirement gathering, testing and validation, risk assessments and production launches through Agile methodology.Core responsibilities:• Digital transformation.• Competency training and development.• Product campaign management.Significant achievements:• Successfully launched Project Spring, the largest transformation project in Singtel for the last 15 years.

Singapore

Appointed as key business stakeholder on transformation requirements for switching from SAP to COMPASS, and managed Order-to-Cash transformation and addressed revenue recognition issues for billion-dollar services contract.Core responsibilities:• SAP to COMPASS transformation.• Key business process transformation.• Operational improvements.Significant achievements:• Collected more than $2 million in bad debts through key process improvement from fulfilment to cash collection.

Singapore

Spearheaded improvement of transactional related activities including finance governance, tax reporting and filing, and IFRS accounting principles as appointed key business stakeholder.

Developed and implemented program standards using Visual Basic, automations, templates and tools for plethora of business and technology projects, resulting in 70% manpower cost savings over year.

Singapore

Developed range of in-house front- and back-end web applications using ASP, MYSQL, Java, Macro, and Access. Managed requirements gathering sessions from scoping to sign-off, and conducted monthly training on applications for sales agents.

Bachelor’S Degree, Accountancy, Degree With Distinction

Activities and Societies: Entrepreneurship, Salsa, MusicA = L + OE. This simple formula is what governs all aspects of our lives.

Diploma In Ict, Information Technology

Activities and Societies: Music, BandCoding and Web design