Charles Fleming Email and Phone Number
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Strengths according to High5Test- Deliver, following through on commitments- Catalyst, loving to get things done- Focus, getting a project to the finish line- Problem solver, uncovering flaws, diagnosing problems and coming up with solutions- Self-Believer, self-sufficient, who inspires othersMy underlying goal is to take responsibility. If anyone is emotionally bound to following through on their promises, it’s me. My strong ethical principles don’t allow you to simply write off missteps with excuses and rationalizations. And this holds true no matter how small or large the issue. My name and reputation depend on me being responsible for my commitments. That’s why people love to have me on their team. I’m the first person they turn to when assigning new responsibilities, because they’re 100% sure that whatever needs to be accomplished will get done.---------------------------------I am a fast-moving analytical professional who is enthusiastic to make an impact on organizational growth. I have substantial experience in the management of IT-related projects to achieve desired organizational objectives.I am equipped with advanced technological skills and extensive experience related to IT management. Moreover, I have a proven track record ensuring smooth integration of major technologies and applications with a positive outlook on improving overall corporate performance.I am a performance-driven individual; competent at testing and executing new/upgraded software with an emphasis on improving operational efficiency. In addition, I am capable of managing computer and programming activities as well as resolving critical issues without using scripts.What I know:Solid knowledge of infrastructure and computer science including Cisco switches and routers, Oracle Database Appliances (ODA), Exadata, servers, cloud, ESX, visualization tools including VMware, Virtual Desktop Infrastructure, automation tools, TAP, Puppet, Citrix XenApp, WebSphere, Jboss, databases including SQL, Cassandra, MySQL, Oracle, storage, networking, DNS, subnetting, routing, firewalls and load balancing; project management tools including Jira, Kanban, Confluence and MS Project and MS Office Suite.Projects I have worked on:Data Center build outCloud Computing migrations and buildsAzure MigrationsVirtual Desktop InfrastructureWindows Server migrations and upliftsSoftware DeploymentVulnerability ManagementPatch Management and deploymentVMware Cloud Computing build out and migrationsSolution Integration projectsCompute and Storage integrations
American Express
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Information Technology Program ManagerAmerican Express Oct 2024 - PresentNew York, Ny, Us
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Project Manager Scrum MasterAmerican Express Oct 2023 - Oct 2024New York, Ny, Us
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Information Technology Project ManagerDiscount Tire Jan 2023 - Oct 2023Scottsdale, Az, UsImplemented cyber security Certificate Lifecycle Management project to manage expiring certificates using KeyFactor for internal and external certificates in AWS cloud, Azure cloud and On-Prem data centers. Led team of 10 members, coaching, training and implementing solution. Managed a budget of 1.2 million dollars. Coordinated with vendors to achieve desirable results. Delivered project on time, in scope and under budget. Reviews and contributed to development of the project charter and statement of work for both Certificate Lifecycle as a Service and PKI as a Service.• Directs large-scale, complex projects involving multiple internal and vendor resources.• Quickly build collaborative relationships with project stakeholders and project team members.• Rigorously manages scope to ensure commitments are achieved and time, cost and quality parameters are met. • Performs resource capacity analysis and resource plan management in partnership with department leadership.• Validates financial forecasts and provides on-going reconciliation of resources and other related project expenditures.• Represents the project in various project governance and inter-department forums.• Facilitates the procurement and sourcing process by defining deliverables, managing procurement team tasks, and ensuring negotiation activities are tracked and documented. -
Project ManagerAmerican Express Jan 2021 - Jan 2023New York, Ny, Us• Employed expertise to forecast exit strategy, uplift strategy and software/hardware refresh to decrease vulnerabilities in the IBM footprint to reduce technical debt for outdated software by 30%.• Expedited internal requests to implement key deliverables for new data center in India. Requests included, SAN, NAS, Firewalls, Load Balancing and VLAN creation.• Reviewed, approved, renewed exceptions for vulnerabilities and maintain current exceptions until remediations have been completed.• Coordinated migrations from DB2 9.7 LUW to zLinux to reduce IBM P-Series frames from current footprint.• Successfully uplifted all RHEL 5 and WebSphere 6.1 servers to updated software and operating systems
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Program Manager (Consultant)Advisor Group Apr 2020 - Jan 2021Phoenix, Arizona, Us• Utilized professional expertise to forecast resources and project budgets, as well as manage scope changes through project change requests by creating robust financial models.• Optimized overall processes to accelerate workflow by acting as Program and Project Manager for cloud migrations• Fostered professional relationships with multiple vendors by communicating deliverables and tracking milestones.• Provided leadership direction to multidisciplinary teams to facilitate team synergies.• Created presentations and presented to c-level leadership -
Program / Project Manager (Consultant)American Express Oct 2012 - Apr 2020New York, Ny, UsDuring this role, I achieved early promotion from Project Manager to Lead project manager within 2.5 years for exhibiting outstanding performance.I provided top-notch consultancy services and coordinated various infrastructure projects, including storage migrations (SAN and NAS), on-prem cloud migrations from Redhat to VMware, Citrix refresh, vulnerability management, Hypervisor upgrades, and data center projects for vertical as well as horizontal growth. I was mainly involved in development of effective collaboration with internal and external infrastructure teams, while managing large-scale programs, including IBM and IaaS Cloud by delivering end-to-end solutions for migration into TIMS hosting. I managed KPIs, proposals, as well as risk management and forecasting activities to support vision-driven decision-making.Following are my key contributions to this role:• Gained approval to execute changes with outage windows by collaborating with stakeholders as well as change management professionals with positive outlook on optimizing overall performance.• Ensured seamless operational workflow by creating and monitoring KPIs, distributing and assigning workloads, as well as identifying and resolving operational discrepancies.• Resolved conflicts, mitigated escalations, provided solutions for roadblocks, as well as managed risks with keen focus on fostering strong relationships with customers, leadership, IT partners, and vendors.
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Senior Information Technology Project ManagerAmerican Express Oct 2012 - Apr 2020New York, Ny, Us• Gained approval to execute changes with outage windows by collaborating with stakeholders as well as change management professionals with positive outlook on optimizing overall performance.• Ensured seamless operational workflow by creating and monitoring KPIs, distributing and assigning workloads, as well as identifying and resolving operational discrepancies.• Resolved conflicts, mitigated escalations, provided solutions for roadblocks, as well as managed risks with keen focus on fostering strong relationships with customers, leadership, IT partners, and vendors.• Implemented and administered Jira for department of 14 project managers and 30 engineers.• Held scrum of scrum master meetings, facilitated daily meetings, coached developers to be empowered and removed impediments in a matrix environment.• Migrated OnPrem Cloud infrastructure to new Cloud infrastructure.• Planned and implemented uplifting Cloud infrastructure, adding additional servers and migrating servers to other cloud solutions.• Coordinated standing up new applications using Agile fundamentals in a mixed Agile/Waterfall environment.
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Technical Project Manager (Consultant)Wells Fargo Jun 2011 - Oct 2012San Francisco, California, UsBy serving as a technical project manager, I played an integral role in optimization of overall performance through planning and implementation of infrastructure decommissioning in data centers for local and remote locations nationally. I utilized professional expertise to schedule all decommissions for gaining approval from change management with a keen focus on achieving desired outcomes, while implementing changes with change window.My value-driven accomplishments during this role are:• Drove compliance with all aspects of stringent Wells Fargo decommissioning processes/FDIC banking code regulations by establishing cross-functional partnerships with multiple technical groups.• Employed proven expertise to decommission 50+ applications and 260TB with zero disruption to stakeholders.• Utilized professional experience to coordinate change through change management process, while managing and delivering 20 simultaneous projects. -
Technical Project Manager / System Administrator (Consultant)Union Bank May 2010 - Jun 2011San Francisco, Ca, UsProject Management: Managed a team of 12 permanent staff and up to 18 sub-contractors from IES. Using Remedy ticketing system and SharePoint to manage incidents and resolve problems. Daily tasks included, project planning, equipment migration planning, high level ticket management, power provisioning, cabling (fiber & copper), baseline setup for network and ILO, break/fix and writing policies and procedures.Project Management: Planned and executed to reallocate/migrate servers, routers and switches.Datacenter Engineer: Rack/Stacked 1000’s of HP ProLiant servers, telephony equipment, F5 load balancers, switches and routers.Infrastructure: Delivered large complex solutions and led high performance teams spanning multiple infrastructure teams globally, collaborates and influences others to implement financial solutions.Infrastructure: Developed Moves, Adds and Changes (IMAC) processes for infrastructure migrations and relocations within a 26,000 square feet data center. Design Effective Solutions: Documented repository in SharePoint Design, Visio Diagrams, planned and implemented infrastructure migrations. Resource Management: Managed cross-functional teams, removed barriers, implemented planned migrations, racked and cabled physical infrastructure including Cisco routers and switches, telephony voice over IP, physical servers, and EMC storage arrays. -
Datacenter System AdministratorMicrosoft Jan 2009 - May 2010Redmond, Washington, UsInstallation of servers and chassis, monitored power and cooling, hardware monitoring, installation of software and operating systems, configuring and installing virtual machines. Replacing failed hardware. -
Project Manager / Data Center Infrastructure ManagerExpedia Oct 2007 - Nov 2008IT Manager: Coached, mentored, trained 10 system administrators and engineers.Project Manager: Planned, and implemented project to build out datacenter, coordinated the installation of all components for datacenter including power and cooling, installation of all infrastructure components including racks, SAN, 10,000 servers and 150 Cisco network devices. Supported all infrastructure including Operating System installation, respond to user service requests and expediently resolve trouble tickets to maximize system uptime. Deployed new servers, installed operating systems, applications, drivers, and configured switch properties for over 40,000 switchports. Supported disaster recovery plans and performed regular backups of servers. Network Administration: Significantly reduced switchport configuration time by 75% by creating a program to configure multiple Cisco switch-ports using a script, ability to configure and enable 100s of switchports in seconds.Quality Control: Implemented server check-off list, racked, stacked and configured 600 servers without a single issue.Logistics: Created database to maintained asset management and inventory levels and provided weekly status reports.
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Call Center Desktop Support For DellEtelecare Global Solutions Oct 2006 - Oct 2007Scottsdale, Arizona, UsSupported technical client base; received, assessed, troubleshot and resolved support requests. Guided, assisted, coordinated and followed-up on customer questions, problems or issues with Dell equipment, Microsoft Operating Systems including Vista, Windows XP Professional and other applications as required. Guided home users with resolving software issues and installation of failed hardware. Analyzed source of problems reported, located trends and recommended measures to minimize or eliminate future occurrences.Accomplishments:Achieved Employee of the Month Award for customer satisfaction- Reduced user callback through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions.- Earned “Employee of the Month Award” for comprehensive technical knowledge and outstanding customer service. -
Project Manager, Desktop SupportWachovia Apr 1998 - Aug 2006San Francisco, California, UsPromoted to Project Manager for all IMAC projects and desktop deployments in 2002•Project Manager for the fastest relocation of personnel and equipment in Wachovia’s history. Organized and supervised over 40 team members to move 575 trading desks in 6 hours.•Planned and implemented Windows XP for over 10,000 Corporate Investment Banking clients as project scope changed daily. Implemented new business process, identified key areas and refreshed 200 desktops and 10 laptops. As a cross functional team member, provided onsite training for Microsoft Office Suite and Microsoft XP.•Planned and implemented a new trade floor and migrated 400 traders in one weekend without negative business impact. Identified business needs, acted as liaison with business units and vendors, created migration plan and managed risk via pilot groups.•Helped design two new trading floors which increased seating capacity from 400 to 900 traders. Planned and implemented relocation of 900 traders, managed risk, and resolved issues around project.
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Electronics EngineerDat-A-Syst, Llc Jun 1997 - Sep 1998UsElectrical and electronic repairs of terminals, printers, and monitors. Troubleshooting and repairing all circuit board components, installing operating systems, upgrading peripherals onsite and at remote locations. -
GmgUs Navy Jun 1989 - Jun 1997Washington, Dc, UsElectrical and Electronics A-School, Gunner’s Mate Guns, United States NavyElectronics, electrical, troubleshooting, circuit designs, AC and DC, robotics and hydraulic systems.
Charles Fleming Skills
Charles Fleming Education Details
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Strayer UniversityInternetworking -
Ecpi College Of TechnologyComputer Science
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CybraryProject Management
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CybraryHipaa
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CybraryItil Foundation
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CybraryCloud
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Strayer UniversityInternetworking
Frequently Asked Questions about Charles Fleming
What company does Charles Fleming work for?
Charles Fleming works for American Express
What is Charles Fleming's role at the current company?
Charles Fleming's current role is Qualified professional with comprehensive experience of executing IT project management activities..
What is Charles Fleming's email address?
Charles Fleming's email address is ch****@****hoo.com
What is Charles Fleming's direct phone number?
Charles Fleming's direct phone number is +148029*****
What schools did Charles Fleming attend?
Charles Fleming attended Strayer University, Ecpi College Of Technology, Cybrary, Cybrary, Cybrary, Cybrary, Strayer University.
What skills is Charles Fleming known for?
Charles Fleming has skills like Windows Server, Analysis, Data Center, Help Desk Support, Troubleshooting, Technical Support, Hardware, Disaster Recovery, Windows 7, Operating Systems, Vendor Management, Business Analysis.
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