Charles Haberman Email and Phone Number

• Implementing Quality Assurance as a core competency. • Building a QA team from the ground up as it relates to all aspects of Quality Assurance and Software Testing.• Managing a team of 4 consultants, and 3 full time employees, plus all Business Analysts performing testing matrixed into the QA organization.• Supporting all Randstand front office and back office applications, plus web and mobility testing.• Projects range in size from 1 week to over a year in duration.• Leveraging Agile-SCRUM as well as waterfall methodologies.• 2016 primary focus was on core fundamentals of QA and testing (planning, test case development, execution, defect management and status reporting). • 2017 the focus is on delivery excellence, web and mobile testing strategies, automation, team growth and agile consistency.• Developed and conducting a full day of training related to Quality Assurance and Software Testing fundamentals and best practices, related to our initial rollout.• Supporting 15+ projects at any point in time.

Responsibilities:• Managing a team of full time employees, onsite, and offshore consultants. This has ranged from 4-8 employees, 4-6 onsite consultants, and 40-60 offshore consultants depending on project requirements.• Matrix managed teams up to 80 resources, across Business Analysis, QA, and User Acceptance Testing team members.• Experienced in Agile-SCRUM methodologies as well as waterfall.• Participating in the development and evolution of MetLife’s onshore / offshore staffing model.• Driving continuous improvement in processes, cost reductions (1.5MM annually through automation), improved quality (Defect Removal Efficiency 99%), and shorter testing cycle times.• Managing resources of all software testing activities across 15-20 projects at any point in time.• Performing personnel management, performance reviews, salary administration, hiring and terminations, and staff development for entire team.• Developing and managing a budget of 3M+.• Virtual team member of the Test Center of Excellence, setting the direction for standards, governance, and methods for the testing functions for the organization. • Focused on continuously sharing methodologies, best practices, tools, and process and procedures across the organization.• Focused on metrics maturity, including best practices across all aspects of test planning, execution, automation and defect management. • Managing a team of automation consultants, to increase automation coverage (50,000 test cases covering 80% of potential regression testing) focusing on saving time and money over the long term (ROI).• Primary tools used: Quality Center / ALM, Quick Test Pro / HP UFT, Greenhat and EggPlant.• Technologies supported are Mainframe, Enterprise COBOL/CICS/DB2 with minimal VSAM, Web Services and Web Site development work (java, DB2 UDB, Oracle).

Team Lead, Quality Assurance and Software TestingResponsible for:• Overseeing QA for large scale, .NET, Web based application with Oracle database.• Participating in the quality assurance, software testing and software development process. This includes new development and critical customer issues.• Leading the Quality Assurance and Software Testing for new development projects.• Designing, developing, executing, reviewing and maintaining detailed test plans using one of a variety of test plan templates. • Managing and maintaining all software process documentation, including: Software Development Process, Quality Assurance Plan, and standards documents (coding, design and test plan).• Establishing, implementing and enforce quality methodologies, testing procedures, and standards for the testing of all software products. • Acting as quality advisor to product development teams regarding quality, compliance, and liability concerns.

Quality Assurance Manager (October 1999 – March 2004)Responsible for:•Overseeing QA for large scale, J2EE compliant, Web based MES and Supply Chain Execution application running BEA WebLogic on Windows (2000 and NT), Sun, HP-UX, TRU-64, and AIX platforms with Oracle and Microsoft SQL Server backend.•Managing the quality assurance, software testing and software development process. This includes new development, custom development, and critical customer issues.•Supervising a team of Quality Assurance Analysts for base and custom software projects while continuing Team Lead “hands-on” obligations.•Designing, developing, executing, reviewing and maintaining detailed test plans.•Organizing the quality assurance effort for multiple software projects that are supported on multiple platform configurations.•Managing and maintaining all software process documentation, including: Software Development Process, standards documents (coding, design and test plan), and review checklists.•Establishing, implementing and enforce quality methodologies, testing procedures, and standards for the testing of all software products. •Implementing and maintaining test reports, test logs, and other internal documentation procedures to accurately record Visiprise’s efforts to produce products that meet or exceed quality standards.•Conducting performance evaluations, compensation reviews, and training.•Reporting on functional and performance metrics for all software products.•Designing and implementing an internal project website that provides us visibility into the current defect trends on our current project, defect levels per developer, as well as defect levels per module.•Assist in the creation of an offshore development organization in Moscow, Russia. •From 1999 – 2002 managed in a distributed development environment with groups in Westford, MA and Zurich, Switzerland.Team Lead, Quality Assurance (June 1998 – October 1999)

Quality Assurance AnalystResponsible for:• Providing QA to a Client/Server application, on three platforms (DB2, SQL Server, and Oracle written in C++ and COBOL).• Reviewing, analyzing, and approving business requirements document before developing test plans.• Creating, running, and maintaining automated test scripts using the WinRunner testing tool.• Designing, developing, and maintaining detailed test plans using one of a variety of test plan templates.• Developing and executing test plans using both manual testing and automated testing techniques.• Reporting problems located by bug tracking system (Lotus Notes).• Black box testing, including: system, functional, integration and regression testing.• Planning and coordinating the QA testing effort by integrating it with the development life cycle.• Participating in the planning, design, construction, certification, and release of any enhancements to software product.• Running batch cycles for each database environment, within a model office environment.

Broker Services RepresentativeFinancial Consultant Administration Automation Project, Lead Tester (September 1995 – June 1996)Responsible for:• Coordinating testing effort between Quality Assurance, development, and management.• Coordinating all model office testing and problem log.• Assisting in test plan development.• Participating in test case execution.• Developing documentation and workflow for automated process.Sales / Marketing Support Representative (January 1994 – August 1995)Responsible for:• Providing sales and marketing support to Financial Consultants, Estate Planning Specialists, and Insurance Administrators regarding Variable Life Insurance products