Data Conversion AnalystConverted third-party acquisition data sets into standard SQL Server databases used by utility software. This involved querying multiple tables and extracting individual fields to be integrated into a conversion design process based on the original data source and dataset type.

Utilized experience and knowledge of Zebra Mobile Devices assisting management in identifying issues and testing fixes upon notification of new implementations.

• Supported the entire SDLC (Systems Development Lifecycle) from Agile development through User Acceptance Testing (UAT), Performance Testing, and production readiness.• Managed and resolved incident tickets within ServiceNow for Digital Application Development, providing cross-functional support to various application areas as needed.• Eliminated delays in applying fixes to digital application projects by facilitating consensus among project managers, developers, and testers for coordinated troubleshooting.• Improved feedback and data from digital applications through a thorough understanding of architecture within the Applications Developers Knowledgebase (ADK).• Received positive customer reviews for enhancing the experience within Digital DevOps support.• Streamlined solutions, shortened document processes, and enhanced communication of procedures and schedules.• Managed projects to increase capacity in Agile Legacy and Next Gen Microservices application areas by initiating process improvements.• Created an early identification process to accelerate resolution and document best practices.• Ensured proper tracking of support and chargebacks by mapping all development and Agile Scrum teams assigned to cloud servers.• Enabled self-service troubleshooting and decreased the number of project incident tickets by regularly meeting with other project teams to share knowledge and explain impacts.

• Managed mobile application projects and provided environment support for all projects within the releases, including functionality for mobile banking and credit card products.• Served as a subject matter expert on mobile devices such as iPhone, Android, iPad, and other smartphones, ensuring optimal performance of HTML5 thin client and thick client applications on these devices.• Ensured accurate and timely communication by managing an onshore/offshore team of eighteen environment engineers working on builds and platform configurations.• Facilitated smooth progress to release delivery by coordinating mobile test environments with testing teams, development teams, and other project teams within a release.